Vendula Vojtková
Cumbria,Cumbria
Summary
Accomplished logistics professional with expertise in client management and international logistics. Proficient in transport coordination, warehouse operations, and real-time shipment tracking using advanced transport management software such as Lodis, Raaltrans, and Excel. Demonstrates strong problem-solving skills and excels in customer service, administrative support, and team collaboration. Adept at multitasking and shift management, with a focus on enhancing operational efficiency. Committed to leveraging skills in a dynamic environment to drive success in logistics operations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Receptionist
Hotel Tammel
Jičín, Hradec Králové
11.2024 - 01.2025
- Managed 100+ check-ins/check-outs weekly, ensuring efficient guest flow, minimizing wait times.
- Handled 200+ guest inquiries weekly, resolving issues, maintaining high satisfaction levels.
- Assisted with hotel operations, coordinating with 5+ departments to streamline daily functions.
- Delivered exceptional customer service, contributing to 95% guest satisfaction rate.
- Supported shift management, covering various shifts, ensuring consistent service quality.
- Oversaw wellness area operations, ensuring seamless guest experience, maintaining high standards.
Logistics coordinator
C.S.CARGO
Jičín, Hradec Králové
04.2023 - 03.2024
- Managed client portfolio, coordinated transport orders, ensured seamless communication with dispatchers.
- Handled delays, provided alternative solutions to meet deadlines.
- Planned truck arrivals, coordinated warehouse operations, tracked shipments in real-time.
- Utilised transport management software (Lodis, Raaltrans) and Microsoft Office (Word, Excel) for reporting, data analysis.
- Specialised in international transport, managing shipments across multiple European countries, ensuring efficient, time-sensitive logistics.
- Managed 50+ client emails, 50+ phone calls daily, providing quick resolutions to inquiries.
- Oversaw 70+ shipments per week, managing varying transport durations from hours to multiple days.
Store administrator
Cukrárna u Vojtků
Jičín, Hradec Králové
07.2022 - 03.2023
- Managed daily operations of small family-owned store, overseeing inventory and supplier communication.
- Processed orders, coordinated deliveries, ensuring timely service.
- Handled 20+ orders per week, efficiently managing inventory levels.
- Managed business mail, ensuring quick response and processing.
- Maintained records, assisted with customer inquiries, improving customer satisfaction.
Education
NVQ Level 3 - Cookery and Hospitalit
PTK SOS
Prague 09.2015 - 06.2018
(A-level equivalent) - Business Studies
PTK SOS
Prague 09.2018 - 06.2021
Language School, 1-year Programme - English Language
Ajak
Jičín 09.2021 - 06.2022
Skills
- Client Management
- Transport Coordination
- Problem-Solving
- Warehouse Operations
- Real-Time Shipment Tracking
- Transport Management Software (Lodis, Raaltrans, Excel)
- International Logistics
- Customer Service
- Shift Management
- Multitasking
- Administrative Support
- Team Collaboration
Languages
Czech
Native
English
Intermediate
Certification
- Nutritionist (Certified Nutrition Advisor)
- Yoga Instructor RYT 200h
- Bartender Course
Affiliations
- Horse Riding, Reading, Photography and Videography (Nature), Swimming, General Sports, Hiking,
Timeline
Receptionist
Hotel Tammel
11.2024 - 01.2025
Logistics coordinator
C.S.CARGO
04.2023 - 03.2024
Store administrator
Cukrárna u Vojtků
07.2022 - 03.2023
Language School, 1-year Programme - English Language
Ajak
09.2021 - 06.2022
(A-level equivalent) - Business Studies
PTK SOS
09.2018 - 06.2021
NVQ Level 3 - Cookery and Hospitalit
PTK SOS
09.2015 - 06.2018
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