Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Velislav Ivanov

Velislav Ivanov

Crawley

Summary

Experienced IT professional with expertise in technical support, IT consultation, and strategic planning. Proficient in troubleshooting, remote desktop support, and system diagnosis, with a strong command of Office 365 and software installation. Skilled in hardware maintenance, network familiarity, and data backup processes, ensuring seamless operational efficiency. Adept at maintaining confidentiality and compliance with health and safety standards while delivering exceptional remote customer support. Holds a driving licence with comprehensive knowledge of traffic laws and logistics expertise. Committed to leveraging technical skills to optimise systems and enhance organisational performance.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

System administrator and Delivery Van Driver

Amazon
Crawley, West Sussex
03.2022 - Current
  • Developed processes for proactive problem detection, mitigating issues before escalation.
  • Managed data protection backup systems, ensuring reliability and data integrity.
  • Corrected system errors to maintain optimal functionality across platforms.
  • Evaluated hardware needs and recommended upgrades based on user requirements and budget constraints.
  • Maintained vehicle cleanliness, upholding professional business image.
  • Facilitated smooth operational flow through effective communication with dispatch team.
  • Handled returns and exchanges in accordance with company policy, ensuring customer satisfaction.
  • Safely loaded and unloaded 350 parcels daily, managing objects exceeding 15 kg.

Marshal

Ocado Ltd
Crawley
01.2019 - 03.2022
  • Ensured integrity of evidence for court proceedings through meticulous handling.
  • Prepared detailed incident reports to document events accurately.
  • Administered first aid during emergencies to prioritise public health.
  • Enforced laws and regulations to maintain public safety.
  • Directed site traffic in team of 15 to ensure smooth operations.
  • Facilitated effective communication among team members for enhanced efficiency.
  • Assisted in emergencies, preserving lives and property.

Hotel Supervisor

Travelodge UK
Crawley
01.2016 - 01.2019
  • Monitored employee attendance records to uphold team discipline.
  • Resolved customer complaints promptly, improving satisfaction rates.
  • Conducted performance appraisals to facilitate career development discussions.
  • Led team meetings to promote effective communication among members.
  • Enforced safety regulations strictly to maintain safe work environment.
  • Assisted in recruitment processes to secure quality staff members.
  • Managed over 50 telephone calls daily, compiling detailed notes and forwarding as necessary.

IT support engineer

Engineering and IT Services Limited
Winslow, Buckinghamshire
08.2014 - 01.2016
  • Enhanced network performance through routine checks and updates.
  • Documented problem resolution actions for future reference.
  • Delivered customer service by installing, configuring, and maintaining hardware and software systems.
  • Conducted staff training sessions to boost productivity with new software applications.
  • Maintained documentation of network configurations and service records for accuracy.
  • Sourced cost-effective resources from approved vendors and contractors.
  • Monitored network and telephony devices to ensure optimal performance.
  • Prioritised and managed three cases simultaneously, achieving 99% user satisfaction.

Education

Diploma - Software installation and Programming

PGTM HristoBotev
Botevgrad/Bulgaria
09.2008 - 05.2012

Skills

  • Opera booking system
  • Technical support
  • IT consultation
  • Strategic planning
  • Troubleshooting
  • Remote customer support
  • Hardware maintenance
  • Network familiarity
  • Software installation
  • Remote desktop support
  • Data backup
  • System diagnosis
  • Office 365 proficiency
  • Logistics expertise
  • Driving license holder
  • Health and safety compliance

Languages

English
Fluent
Bulgarian
Native
Romanian
Upper intermediate
Spanish
Beginner

References

References available upon request.

Timeline

System administrator and Delivery Van Driver

Amazon
03.2022 - Current

Marshal

Ocado Ltd
01.2019 - 03.2022

Hotel Supervisor

Travelodge UK
01.2016 - 01.2019

IT support engineer

Engineering and IT Services Limited
08.2014 - 01.2016

Diploma - Software installation and Programming

PGTM HristoBotev
09.2008 - 05.2012

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Velislav Ivanov