Hi, I’m
Veena lakshmi ANKIREDDY
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
5
years of professional experience
Work history
MEDSportsmouth, united kingdom
Customer care representative
04.2024 - Current
Job overview
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Applied conflict management to stressed and concerned customers.
HDFC BANKHyderabad
Customer service Representative
07.2021 - 02.2024
Job overview
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Collaborated with internal departments to find resolutions and conduct further research on customer account
- Created and entered enrollment applications for new consumers in company database
- Set up customer accounts in system and updated details to reflect current information
- Gathered and verified required customer information for tracking purposes
- Documented all call information according to standard operating policies and procedures.
Mintskill HR SolutionsHyderabad
Customer Service Associate
05.2019 - 06.2021
Job overview
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues
- Documented, researched and resolved customer service issues
- Informed customers of promotions and special offers to increase sales
- Provided accurate information about products and services to customers
- Followed up on unresolved cases to keep customers informed of progress towards solution.
Education
Jawaharlal Nehru Technological University
Bachelor of Pharmacy from Pharmacy
Skills
- Communication
- Relationship building
- Troubleshooting
- Account management
- Customer relations
- Customer service
- Customer inquiries
- Presentation
- HR solutions
- Data Entry
- Management
- Inbound calls
- Cultivating
- Typing
- Computer literacy
- Database
- Google Docs
- Google Slides
- Google Drive
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Spreadsheet
- Word processing
Affiliations
- Learning,painting,Drawing
Timeline
Customer care representative
MEDS
04.2024 - Current
Customer service Representative
HDFC BANK
07.2021 - 02.2024
Customer Service Associate
Mintskill HR Solutions
05.2019 - 06.2021
Jawaharlal Nehru Technological University
Bachelor of Pharmacy from Pharmacy
05.2019
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