Veena Pourgourides
Enfield,Middlesex
Summary
Accomplished professional with over 18 years of direct sales experience and 15 years in sales operations. Demonstrates expertise in customer relationships, commercial operations, and team building. Proven track record in customer loyalty and retention, with over a decade of experience in cash management. Known for a strong work ethic and the ability to remain calm under pressure. Career goal includes leveraging extensive experience to drive business growth and enhance customer satisfaction.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Sales Advisor
Morleys Stores Limited
London
08.2015 - Current
- Morleys Stores is a leading owner of retail department stores in the UK with 7 branches across the UK.
- Achievements: Highest conversion of Loyalty Cards in the Enfield store and the third highest conversion in the entire Group.
- Sales: Increased sales by taking the time to build customer relations, winning trust and repeat visits.
- Campaigns: Leadership of all seasonal sales campaigns: stock identification, pricing, point of sale location, driving customer engagement.
- New product launches: Identifying customer targets, deciding in-store promotion, logging and replenishment, review of progress.
- Pricing: Acting as the main point of contact for 'price match promise', checking competitor offers and acting to win customers.
- Customer Service: Swift resolution of customer complaints helping to maintain a positive company reputation and aiding brand loyalty.
- Team: Inter-departmental collaboration. Support of external in-store franchise brands during periods of holiday, sickness or as required.
- Training: Monthly completion of training including DEI, Health & Safety, Anti-Bribery, Data Protection.
- Educating customers on warranties and return policies helping to build trust and loyalty.
- Participation in team meetings contributing valuable ideas for sales improvement.
- Assisting in stock taking aiding accurate inventory management.
- Maintaining a clean, organised retail environment to enhance shopping experience.
Sales Assistant
Jacques Vert Group PLC
Enfield
09.2007 - 08.2015
- Jacques Vert specialises in female attire for events and occasions, consisting of multiple brands across the UK.
- Promoted from Sales Assistant duties to independently managing the whole branch in the absence of an appointed manager.
- Won multiple competition prizes for the highest branch seller in the Group.
- Promotions: Set up and ran in-store campaigns to maximise revenue.
- Merchandising: Executed high standards of branch representation ensuring an attractive and engaging store.
- Company: Communication of internal objectives to ensure awareness, focus and buy-in.
- Competitors: Checked promotions in the local area, completed internal reports and recommended corrective action.
- Cash management: Daily banking of all monies received, logging through internal system and internal
- Community: Supported events in the local precinct including Fashion Shows and seasonal entertainment.
- Access: Maximised stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
Education
ACCA: Foundation Course - Accounting Framework & Management
Emile Woolf College
London 09.1997 - 06.1998
Practical Spreadsheet Processing - Computing
The Datamatics Computer Centre
Port Louis 01.1997 - 06.1997
A-Levels - 2 subjects
Medco Alex Bhujoharry College
Mauritius 09.1995 - 06.1996
Certificate of Higher Education - 3 subjects
Medco Alex Bhujoharry College
Mauritius 09.1995 - 06.1996
GCSEs - 9 subjects
Medco Alex Bhujoharry College
Mauritius 09.1988 - 06.1995
Skills
- Customer Relationships
- Commercial Operations
- Team Building
- Strong work ethic
- Calm under pressure
AT A GLANCE
- 18 years Direct Sales experience
- 15 years Sales Operations experience
- 10 years Customer Loyalty and Retention
- 10 years Cash Management
References
References available upon request.
Recommendations: See linkedin.com/in/veena-pourgourides
Timeline
Sales Advisor
Morleys Stores Limited
08.2015 - Current
Sales Assistant
Jacques Vert Group PLC
09.2007 - 08.2015
ACCA: Foundation Course - Accounting Framework & Management
Emile Woolf College
09.1997 - 06.1998
Practical Spreadsheet Processing - Computing
The Datamatics Computer Centre
01.1997 - 06.1997
A-Levels - 2 subjects
Medco Alex Bhujoharry College
09.1995 - 06.1996
Certificate of Higher Education - 3 subjects
Medco Alex Bhujoharry College
09.1995 - 06.1996
GCSEs - 9 subjects
Medco Alex Bhujoharry College
09.1988 - 06.1995
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