Veena Nair
Coventry
Summary
Dedicated and highly adaptable professional with keen ability to thrive in fast-paced environments and strong commitment to teamwork. Possesses strong organisational skills and problem-solving abilities, coupled with excellent communication and time management skills. Ready to contribute to operational success and drive improvements in a marketing executive role.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Marketing executive
Atomberg Technologies
Navi Mumbai
03.2019 - 08.2020
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Enhanced brand visibility by devising and implementing strategic email marketing campaigns.
- Assisted customers via phone, email, and chat, maintaining a professional and friendly approach.
- Consistently met or exceeded key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
FC Associate
Ocado
Dordon
07.2022 - 07.2023
- Accurately picked and packed customer orders, ensuring correct items and quantities were selected.
- Worked efficiently in a fast-paced environment to meet daily targets and deadlines.
- Followed health and safety procedures to maintain a safe working environment.
- Used handheld scanners and warehouse management systems (WMS) to track inventory and process orders.
FC associate
Amazon
Rugby
09.2023 - Current
- Accurately picked and packed customer orders using handheld scanners and Amazon’s warehouse management system (WMS).
- Worked efficiently in a fast-paced environment to meet daily productivity and accuracy targets.
- Scanned, sorted, and labeled packages for dispatch, ensuring timely and accurate shipments.
- Maintained high attention to detail to minimize errors and improve order accuracy.
Education
Master of Science - Digital Marketing Management
Coventry University
Coventry 01.2022 - 01.2023
Skills
Outbound Sales
Project Management
Collaboration and Leadership
Excellent Communication and Presentation Skills
CRM management
Adaptive Learning
Certification
Completed the "Fundamentals of Digital Marketing" certification from Google in 2022, gaining expertise in SEO, SEM, social media marketing, content marketing, and analytics.
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Timeline
FC associate
Amazon
09.2023 - Current
FC Associate
Ocado
07.2022 - 07.2023
Master of Science - Digital Marketing Management
Coventry University
01.2022 - 01.2023
Marketing executive
Atomberg Technologies
03.2019 - 08.2020
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