Veena Mohan
London
Summary
Personable and detail-focused professional with strong organizational skills and commitment to providing excellent customer service. Understands importance of accurate documentation and data management, with proficiency in handling sensitive information and utilizing office software. Capable of contributing to efficient operations and ensuring smooth application process for clients.
Overview
6
6
years of professional experience
Work History
Front Office Executive
Alquoz Government Transaction Center
02.2023 - 01.2025
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
Office Administrative Assistant
Aster Medicity
03.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Master of Science - Finance And Risk Management
UNIVERSITY OF EAST LONDON
United Kingdom05-2026
Diploma - Corporate Accounts
School of Corporate Finance
India10-2016
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
India05-2015
Skills
- Scheduling and calendar management
- Mail handling
- Team player attitude
- Database administration
- Working with diverse customers
- Handling service calls
- Answering customer questions
- Customer Delivery
- Anchor handling proficiency
- Customer requirement analysis
- Customer Query Handling
- Cash handling and management
Timeline
Front Office Executive
Alquoz Government Transaction Center
02.2023 - 01.2025
Office Administrative Assistant
Aster Medicity
03.2019 - 02.2022
Master of Science - Finance And Risk Management
UNIVERSITY OF EAST LONDON
Diploma - Corporate Accounts
School of Corporate Finance
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
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