Veena Kamatham
Milton Keynes,United Kingdom
Summary
Dynamic and results-driven Fraud Investigator with over 5 years of progressive experience in financial services. Worked in one of the High Street Banks in United Kingdom. Adept at identifying and investigating fraudulent activity related to transactions, compromised accounts, and account openings. Skilled in evaluating risk indicators, making timely escalation decisions, and protecting financial institutions through effective case management. Known for building strong rapport with customers, merchants, and internal teams while maintaining regulatory compliance and performance excellence. Committed to staying ahead of evolving fraud trends and continuously improving fraud detection processes.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Fraud Investigator
TSYS Managed Services
, UK
07.2023 - 05.2025
- Reviewed system-generated alerts to identify fraudulent activity in customer transactions, account access, and new account openings.
- Extensive Experience for 2 years in Fraud Investigations.
- Ability to Analyze Customer Problems and Excellent Knowledge of Customer Service Process and detailed customer centric Approach.
- Investigated risks from multiple sources including fraud reports, return items, and internal referrals to determine appropriate action.
- Applied and removed account restrictions, secured compromised accounts, and escalated high-risk cases to Financial Crime and Compliance teams.
- Assessed fraud patterns using data tools, used fraud tools and initiated blocks on suspicious accounts, and documented findings for audit purposes.
- Maintained regular communication with customers, merchants, and partner institutions to gather evidence and resolve disputes.
- Achieved performance goals across call quality, case resolution, and fraud loss prevention metrics.
- Completed all mandatory compliance, remedial, and fraud prevention training sessions to ensure regulatory adherence.
Market Researcher
MarketCast
01.2022 - 01.2023
- Conducted surveys and interviews to extract consumer insights and influence strategic marketing decisions.
- Evaluating Marketing Campaigns and Strategy that is best for the Company.
Team Manager – Credit Card Department
Success Tribe Incorporation
01.2019 - 01.2021
- Assessed credit reports, evaluated customer risk profiles, and collaborated with cross-functional teams to ensure operational compliance.
- Evaluate Financial Statements, Credit Reports and Risk factors to determine Creditworthiness Accurately.
Digital Marketing Manager
Ruki Soft Media Pvt Ltd
01.2017 - 01.2019
- Led SEO-driven campaigns, coordinated with clients for brand strategy, and analyzed digital engagement for improved ROI.
- Running Adverts and Campaigns for the brand development.
- Managed a team of 12 members with Strong Collaboration Skills.
Education
MBA - International Marketing
Coventry University
United kiingdom 05.2022 - 05.2023
MBA - HR & Marketing
Vikrama Simhapuri University
India 05.2015 - 04.2017
Bachelor of Computer Applications - undefined
Vikram Simhapuri University
Skills
- Fraud Detection & Risk Identification
- Chargeback & Dispute Management
- Account Protection & Restriction Handling
- Transaction Monitoring & Trend Analysis
- AML & KYC Compliance
- Advanced Excel Skills &PowerPoint
- Customer Communication
- Stakeholder Coordination
- Data Visualization tools(Sql, Power )
- Fraud Detection & Pattern Analysis
- Data Analytics
- Reporting &Documentation
- Evidence Gathering
- Financial Auditing
- Risk Mitigation &Prevention
- Stakeholder Collaboration
- Fraud Recovery Strategy
Certification
- Anti-Money Laundering (AML), KYC & Compliance, Udemy
- Excel Skills for Business, JPMorgan Chase & Co. Simulation (Forage)
PROJECTS
Femina Paradise (UK), Mentored women on financial literacy and fraud awareness as part of a social upliftment initiative.
E-Cuisine App, Oversaw project management of a mobile app promoting international culinary diversity.
MBA Dissertation:Explored ethical business practices and consumer perception in UK’s fashion industry.
Thesis On Credit Card Approval And Monitoring System(CC Approval).
Timeline
Fraud Investigator
TSYS Managed Services
07.2023 - 05.2025
MBA - International Marketing
Coventry University
05.2022 - 05.2023
Market Researcher
MarketCast
01.2022 - 01.2023
Team Manager – Credit Card Department
Success Tribe Incorporation
01.2019 - 01.2021
Digital Marketing Manager
Ruki Soft Media Pvt Ltd
01.2017 - 01.2019
MBA - HR & Marketing
Vikrama Simhapuri University
05.2015 - 04.2017
Bachelor of Computer Applications - undefined
Vikram Simhapuri University
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