Veena Baggley

Leads Ignite's Change Management Centre of Excellence (CoE), including horizon scanning, identifying and applying market trends and building change capability within the CoE and Ignite-wide. Veena is applying her business development skills to grow Ignite's commercial sector through campaigning, networking and bidding.

Veena is leading the development and delivery of the change management strategy for an agile operating model transformation at a local council, including change leadership development and change implementation. Veena has swiftly built trusted relationships with the SRO and has grown the account by £100k through providing more change support over the next 9 months.

Performed Change Implementation Lead and account management roles on digital transformation programmes for policing, higher education and local government clients. Most notably, Veena led the development and implementation of the business change strategy for a Learning Transformation programme at the Metropolitan Police - including successfully implementing a new operating model and Learning Management System to time and budget - impacting the whole workforce of 45,000 people. Veena successfully grew the account, from initially one Ignite change resource to achieving revenue of over £1 million over 2.5 years.

Veena designed and implemented a change management framework and established a change community of practice (CoP) at Leeds University; including gaining senior stakeholder buy-in for the value of change management and building capability of the CoP.

Veena established a central Change Management Office, responsible for delivering tailored business change solutions for large technology-enabled change initiatives across the School. Veena grew this functions from one to six people within two years and recruited, managed and upskilled change resources in change strategy, stakeholder analysis, change communications, change impact and readiness implementation. She was responsible for managing the successful delivery of a portfolio of change programmes and embedded the value of change management with sceptical senior stakeholders. Veena ran a training programme for managers and leaders across the school in change principles and leadership, embedding change capability in the business functions.

• Led the business change workstreams for Wastewater change initiatives
• Key responsibilities included: developing and driving the business change approach for key projects
• Communications planning and implementation, training strategy and consultancy, stakeholder management from leadership to operational staff; change impact and readiness planning and assessment.

• Veena is an accredited mindfulness teacher; she applied her project management and consultancy skills to establish a successful business venture
• Led mindfulness-based stress reduction and bespoke resilience courses for staff and leaders at utilities, investment banking and higher education organisations
• Has led mindfulness classes for colleagues at her workplaces at London Business School, Thames Water and Ignite
• Coaches individuals and organisations to promote resilience and well-being.

• Promoted to lead the business change work streams on large digital transformation projects, for public and private organisations
• Developed business change approaches to align with each client's individual culture and strategic objectives
• Trusted advisor to support delivery of an organisation's change agenda through technology, process, behavioural and organisational change
• Key responsibilities included: stakeholder management; client requirements gathering; business process re-engineering; communications strategy and implementation; training project management; change impact assessments; change readiness assessments; tailored business change approaches and strategies
• Coaching of client staff at all levels to support change

• Performed training project management roles; managed development and delivery of role-based learning to support the implementation of large-scale organisational change
• Key responsibilities included: project management; team management; budget controls; training strategy and needs analysis; design, development and delivery of blended learning solutions, including face-to-face and e-learning training.

• Joined a financial services company and completed their 18-month, IT systems analyst, Graduate Programme.
• Key responsibilities included: business analysis; gathering business requirements; the development and testing of IT enhancements. Support, coaching and mentoring for new graduates.