Vishal Bathija
LONDON
Summary
Dynamic Facilities Assistant with a proven track record at VRMS Ltd, enhancing building security and operational safety. Excelled in grounds maintenance and office management, significantly improving facility efficiency. Renowned for exceptional customer service and adept at managing security systems, ensuring a safe, clean, and functional environment. Demonstrates strong problem-solving skills and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Facilities Assistant
VRMS Ltd
02.2024 - Current
- Conducted daily, weekly, and monthly health and safety checks to ensure building security, proper evacuation protocols, and smooth opening/closing procedures.
- Served as point of contact for internal and external customers seeking support and information.
- Performed external area cleaning, ensuring drains and gutters remained clear of blockages for operational safety.
- Assisted with moving furniture, equipment, and items within the building to support facility operations.
- Supervised deliveries, ensuring building security and proper record-keeping of delivery notes.
- Supported security measures by responding to assistance requests, preventing unauthorized access and ensuring the integrity of the building.
- Provided reception cover during key times of the day, ensuring essential services were accessible to all occupants.
- Responded to staff and tenant inquiries and service requests logged through the Facilities helpdesk, ensuring timely and efficient resolutions.
- Delivered first aid and fire warden services, including assisting with Personal Emergency Evacuation Plans (PEEPs).
Facilities Intern
MeiraGTx
08.2023 - 01.2024
- Secured records and storage to comply with filing and indexing procedures.
- Set up and broke down meeting rooms for events.
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Reported building issues to building management to reduce safety concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Front of House
Tamarind Kitchen
02.2022 - 07.2023
- Liaised with on-site cleaning teams to support cleanliness of Restaurant and reported discrepancies to front of house.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Master of Arts - Business Administration
Middlesex University
London, United Kingdom01-2023
Bachelor of Arts - Advertising
CHM College
India05-2017
Skills
- Grounds Maintenance
- Building systems knowledge
- Security Systems
- Waste disposal
- Plumbing Repairs
- Cleaning procedure
- HVAC Systems
- Budget Administration
- Office Management
- Reception desk management
Languages
English, Hindi, Sindhi
Native language
Timeline
Facilities Assistant
VRMS Ltd
02.2024 - Current
Facilities Intern
MeiraGTx
08.2023 - 01.2024
Front of House
Tamarind Kitchen
02.2022 - 07.2023
Master of Arts - Business Administration
Middlesex University
Bachelor of Arts - Advertising
CHM College
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