Vatsala Singh
Milton Keynes
Summary
Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM) with 7.5+ years of experience across banking, manufacturing, and transportation domains. Proven ability to translate complex business needs into scalable, value-driven product solutions. Adept at product ownership, backlog management, and stakeholder alignment, while also facilitating Agile delivery through effective Scrum ceremonies, team coaching, and impediment removal. Committed to iterative development, continuous improvement, and driving cross-functional collaboration to deliver measurable business outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Scrum master/ Product owner
HCL Technologies
Milton Keynes
05.2024 - Current
- Client-Signify
- Facilitated all Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives), ensuring consistent cadence and clear communication across team.
- Enabled continuous delivery by removing blockers, coaching team members, and fostering a culture of accountability and self-organization.
- Managed and refined product backlog in collaboration with Product Owners, driving clarity through backlog grooming and 3 Amigos sessions.
- Used Jira and Confluence to track progress, manage sprint boards, document discussions, and promote transparency with stakeholders.
- Collaborated with UI/UX teams to design and iterate on dashboards and custom UI pages, improving usability and stakeholder adoption.
- Defined acceptance criteria and ensured definition of done was consistently met, supporting developers throughout sprints.
- Promoted data-driven delivery through tracking of key Agile metrics (velocity, burndown, throughput), using them to guide retrospectives and process improvements.
- Introduced process enhancements during retrospectives that improved sprint predictability and team morale.
- Helped define and track OKRs and team-level KPIs, aligning sprint outcomes with broader product and organizational goals.
- Supported SAP Digital Manufacturing implementation from delivery perspective, coordinating between technical teams and business stakeholders.
Product owner
HCL Technologies
United Kingdom
06.2023 - 04.2024
- Client- Westrock
- Led digital transformation in print and packaging domain using EFI Radius (ERP), Auto-Count 4D (MES), and Printflow (scheduling).
- Championed a structured, stakeholder-led requirements process that accelerated programme adoption of new processes and reduced ambiguity across Leicester Plant.
- Contributed to development of programme plans and reporting processes, proactively identifying risks, escalating issues, and ensuring alignment with governance standards.
- Defined and documented product features through FRDs, BRDs, use cases, and process flows, ensuring clarity and transparency for implementation teams.
- Facilitated requirement workshops, conducted gap analysis, and collaborated with cross-functional stakeholders during implementation and go-live.
- Ensured on-time delivery of Leicester Plant implementation by leading effective Scrum ceremonies and providing agile coaching to team.
- Monitored risks and proactively negotiated scope changes to safeguard delivery commitments.
- Partnered with quality, shipping, and production teams to ensure product features addressed operational needs and delivered measurable value.
Associate Product owner
HCL Technologies
Pune, India
06.2021 - 02.2023
- Client- Deutsche Bank
- Defined and maintained product roadmap, aligned with security, compliance, and business priorities.
- Collaborated with business stakeholders to gather requirements, mentored Business Analysts and conducted backlog refinement and sprint planning sessions.
- Collaborated with security, infrastructure, and audit teams to ensure policy-aligned access control.
- Led feature delivery across .NET Core, Web API, and Angular tech stack with agile execution.
- Introduced metrics and reporting features for better visibility into access patterns and usage trends.
- Enhanced reporting and forecasting accuracy through improved UI/UX and data validation mechanisms.
- Facilitated cross-team coordination across business units, developers, and QA to ensure smooth releases.
Senior business analyst
Cognizant Technology Solutions
Pune, India
06.2019 - 06.2021
- Client- Network Rail
- Acted as the delegated design authority, working across multiple stakeholder groups to define and deploy end-to-end corporate processes supporting information flow and governance across the Digital Railway Programme.
- Developed programme-wide requirements specifications that were unambiguous, complete, and consistent, enabling smooth implementation and transition to new ways of working.
- Facilitated stakeholder workshops with SMEs to elicit, refine, and validate detailed business requirements for programme-wide initiatives.
- Analysed and documented current workflows and information exchanges, identifying opportunities to improve efficiency, transparency, and service effectiveness.
- Designed and documented new business processes to address programme impacts and deliver measurable improvements in service delivery.
- Conducted impact assessments for proposed changes, evaluating end-to-end service implications and dependencies.
- Advocated for and embedded best practice tools and methodologies across Digital Railway Programme, driving consistency and process excellence.
- Delivered requirements reviews and process recommendations to senior stakeholders, tailoring communication style to audience level and challenging established practices where necessary.
- Successfully defined and delivered enterprise-level business processes improving cross-programme collaboration and control.
Business analyst
Cognizant Technology Solutions
Pune, India
12.2017 - 06.2019
- Client-Philips
- Served in a hybrid Product Owner and Business Analyst role, translating business requirements into actionable user stories for Agile delivery teams.
- Partnered with stakeholders to prioritize backlog items aligned to business outcomes and supported sprint planning, backlog grooming, and daily stand-ups.
- Acted as proxy Product Owner during solution rollouts, ensuring backlog alignment with strategic priorities.
- Responded to service requests involving SQL and Power BI, delivering insights, dashboards, and reports to stakeholders for informed decision-making.
- Acted as a bridge between business and technical teams, ensuring timely resolution of high-priority SAP ME/MII issues during hypercare across multiple sites while aligning support activities with business goals and SLA commitments.
- Collaborated with cross-functional teams to enhance Production Operator Dashboards (PODs), improving usability and shop floor efficiency.
Education
Bachelor of Technology: Information Technology -
KIIT UNIVERSITY
08.2013 - 05.2017
Key Skills
- Product Ownership & Roadmaps: Skilled in creating and owning product roadmaps, aligning them to business OKRs, and ensuring measurable business outcomes.
- Agile Leadership: CSPO and CSM certified, experienced in Scrum practices, sprint planning, backlog grooming, and Agile ceremonies.
- Stakeholder Management & Communication: Excellent at engaging stakeholders, building consensus, and aligning business priorities with delivery teams.
- Business Analysis : Skilled in requirements elicitation, process mapping, and translating business needs into functional specifications and product features.
- Data & Reporting: Working knowledge of SQL for data analysis and reporting, Power BI
- Project Leadership: Strong ability to lead cross-functional teams, ensure alignment with strategic goals, and deliver business value.
- Project Management Frameworks: PMP trained with working knowledge of PRINCE2 methodologies.
Certification
- Certified Scrum Product Owner (CSPO) – Scrum Alliance
- Certified Scrum Master (CSM) – Scrum Alliance
- PMP ATP Bootcamp 5 Day Cohort- PMI
- Prince 2 Foundation - Skillsoft
- Agile Foundations: Scrum Methodology -Skillsoft
- Introduction to Business Analysis-Skillsoft
- ITIL4 Foundation - Skillsoft
- Discovering SAP Digital Manufacturing- SAP Record of achievement
- Analyzing Manufacturing Data in SAP Digital Manufacturing Insights - SAP Record of achievement
- Configuring SAP Digital Manufacturing for Execution: Basic Data and Configuration
- Executing Processes for Discrete Industries in Digital Manufacturing
Timeline
Scrum master/ Product owner
HCL Technologies
05.2024 - Current
Product owner
HCL Technologies
06.2023 - 04.2024
Associate Product owner
HCL Technologies
06.2021 - 02.2023
Senior business analyst
Cognizant Technology Solutions
06.2019 - 06.2021
Business analyst
Cognizant Technology Solutions
12.2017 - 06.2019
Bachelor of Technology: Information Technology -
KIIT UNIVERSITY
08.2013 - 05.2017