Vatsala Gundaniya
SOUTHAMPTON
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Supervisor
KRIROSH STORES LTD
SOUTHAMPTON
08.2024 - Current
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and customer service standards.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated inventory management processes to ensure stock availability and meet customer demand.
- Coordinated restocks to keep retail displays organized and full for customers.
- Implemented visual merchandising strategies that increased product visibility and sales potential.
- Managed cash handling procedures to ensure accurate transactions and financial integrity.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Collaborated with management to develop promotional campaigns that drove sales engagement.
- Enhanced customer satisfaction through initiatives that improved engagement and resolved service issues.
- Increased sales by optimizing in-store promotional strategies.
- Conducted staff performance evaluations to provide constructive feedback and support growth.
Retail Customer Assistant
BP EXPRESS LTD (M&S)
London
10.2022 - 10.2025
- Managed inventory levels and restocked shelves as needed.
- Collaborated with team members to improve customer service experiences, resulting in increased satisfaction.
- Educated customers on promotions and loyalty programs, fostering engagement and repeat business.
- Trained new staff on customer service protocols and store policies.
- Resolved customer complaints in a timely manner.
- Managed inventory by stocking shelves, setting up displays, and conducting regular inventories to ensure product availability.
- Processed payments via cash, check or credit card.
- Performed opening and closing procedures according to company protocol.
- Verified that all point of sale equipment was properly functioning before the start of each shift.
- Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
- Ticketed, arranged and displayed merchandise to promote sales.
Warehouse Operative
BAKAVOR GROUP LTD
London
06.2021 - 10.2022
- Followed standard operating procedures for accurate order fulfillment.
- Inspected packaged items for quality and accuracy before shipment.
- Collaborated with team members to streamline packaging processes.
Customer Assistant (Cashier)
JALARAM SWEET MART LTD
London
06.2020 - 06.2021
- Guided customers in product selection and addressed inquiries to improve shopping experience at Jalaram Sweet Mart.
- Delivered attentive service to foster customer satisfaction and build loyalty.
- Controlled inventory levels and organized stock on shelves to maintain optimal product availability.
Managing Partner
MV ENTERPRISE
AHMEDABAD
05.2018 - 03.2020
- Directed business strategy and operational plans to drive growth initiatives.
- Managed financial performance, including budgeting and expense control measures.
- Negotiated contracts with suppliers, vendors, and clients.
- Designed and planned a comprehensive CCTV camera project, focusing on optimal placement and coverage.
- Developed city surveillance project to enhance public safety through strategic camera placements.
- Designed a networking project utilizing fiber optics to improve data transmission efficiency.
- Troubleshot networking devices and wireless products to ensure optimal performance.
- Live video streaming on social media (facebook, Youtube etc)
Network Project Head
DISHAWAVES INFONET PVT LTD
02.2017 - 04.2018
- Remotely configured CCTV cameras and provided telephonic support to ensure operational readiness.
- Developed network project designs utilizing fiber optics.
- Created design plans for city surveillance system implementation to enhance security infrastructure.
- Designed CCTV camera project specifications and layouts.
- Troubleshot networking devices and wireless products to resolve issues and maintain connectivity.
- Fiber Network Solution and VPN Solution
Technical Support Engineer
NEXT TECH IT’S CARE
06.2014 - 01.2017
- Configured CCTV cameras remotely to improve security measures
- Provided technical assistance for software and hardware issues to clients.
- Diagnosed and resolved system failures in a timely manner.
- Collaborated with cross-functional teams to enhance product functionality.
Education
Master of Science - computer Science with project management
University Of Bedfordshire
United Kingdom01-2022
Bachelor of Engineering - Electronics And Communication Engineering
K.I.T Jamnagar
Gujarat01-2014
Diploma - Electronics And Communication Engineering
Christ Polytechnic
Gujarat01-2011
High school or equivalent -
Kanya Vidhya Mandir
Junagadh01-2008
Skills
- Retail operations
- Inventory management
- Sales forecasting
- Visual merchandising
- Sales strategy
- Customer engagement
- Shipping and packaging
- Store organization
- Task delegation
- Team building
- Effective communication
- Confidentiality
Certification
CCNA
Personal Information
- Date of Birth: 03/08/91
- Gender: Female
- Nationality: Indian
Hobbies and Interests
- Learning Something new
- Learning Business Criteria
Skills Sets
- Dedicated to achieving set goals, reaching targets
- Ability to learn new things quickly & Quick decision making ability
- Open minded and straight forward
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Retail Supervisor
KRIROSH STORES LTD
08.2024 - Current
Retail Customer Assistant
BP EXPRESS LTD (M&S)
10.2022 - 10.2025
Warehouse Operative
BAKAVOR GROUP LTD
06.2021 - 10.2022
Customer Assistant (Cashier)
JALARAM SWEET MART LTD
06.2020 - 06.2021
Managing Partner
MV ENTERPRISE
05.2018 - 03.2020
Network Project Head
DISHAWAVES INFONET PVT LTD
02.2017 - 04.2018
Technical Support Engineer
NEXT TECH IT’S CARE
06.2014 - 01.2017
Master of Science - computer Science with project management
University Of Bedfordshire
Bachelor of Engineering - Electronics And Communication Engineering
K.I.T Jamnagar
Diploma - Electronics And Communication Engineering
Christ Polytechnic
High school or equivalent -
Kanya Vidhya Mandir