Vasyl Osadtsa
Hertford,Hertfordshire
Summary
Motivated and reliable individual with hands-on experience in customer service, event support, and housekeeping. Proven ability to communicate clearly and effectively with customers in English, Ukrainian, and Russian. Skilled at handling payments, providing helpful information, and ensuring positive customer experiences. Demonstrates strong attention to detail, time management, and teamwork through both paid work and volunteering. Eager to apply these transferable skills in a Sales Assistant role and contribute to excellent customer service in a retail environment.
Overview
2
2
years of professional experience
Work history
Housekeeper
Tewin Bury Farm Hotel
Welwyn Garden City, Hertfordshire
07.2023 - Current
- Maintain high standards of cleanliness and presentation in guest rooms and public areas
- Manage time effectively to complete daily cleaning tasks within tight schedules
- Provide friendly and professional service to guests, responding to requests and queries
- Work independently and as part of a team to ensure a welcoming and comfortable environment
Volunteer Event Marshal
Oaklands College
St Albans, Hertfordshire
05.2025 - 05.2025
- Welcomed and guided visitors, providing clear directions and information
- Assisted with parking management and supported customers with payment processes
- Delivered friendly and helpful customer service throughout a busy public event
- Communicated effectively with a wide range of people, ensuring a positive visitor experience
Education
L3 National Foundation Diploma in Computing - Computing
Oaklands College
Welwyn Garden City, Hertfordshire 09.2024 -
L2 First Extended Certificate in ICT - Information & Creative Technology
Oaklands College
Welwyn Garden City, Hertfordshire 09.2023 - 06.2024
GCSEs -
Oaklands College
Skills
- Strong customer service skills, gained through face-to-face interaction with visitors and guests
- Excellent verbal communication in English, Ukrainian, and Russian
- Ability to handle payments and assist customers with transactions
- Confident guiding and helping members of the public at busy events
- High attention to detail and commitment to maintaining cleanliness and presentation standards
- Good time management and ability to work efficiently under pressure
- Reliable and able to work independently or as part of a team
- Positive attitude and professional approach when dealing with customers
- Understanding of health and safety procedures in public and workplace settings
Languages
English
Advanced (C1)
Ukrainian
Proficient (C2)
Russian
Proficient (C2)
Timeline
Volunteer Event Marshal
Oaklands College
05.2025 - 05.2025
L3 National Foundation Diploma in Computing - Computing
Oaklands College
09.2024 -
L2 First Extended Certificate in ICT - Information & Creative Technology
Oaklands College
09.2023 - 06.2024
Housekeeper
Tewin Bury Farm Hotel
07.2023 - Current
GCSEs -
Oaklands College
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