Summary
Overview
Work history
Education
Skills
Certification
Timeline
Vasudev Shivarudradev

Vasudev Shivarudradev

Reading,United Kingdom

Summary

Accomplished professional with extensive expertise in IT service delivery, project management, and client relationship management. Demonstrates a proven ability to lead cross-functional teams, drive customer engagement, and ensure customer service excellence. Skilled in strategic planning, risk management, and budgeting with a strong focus on information security and cloud computing. Adept at leveraging ITIL frameworks to optimise processes and deliver results aligned with organisational goals. Committed to fostering team development while maintaining effective stakeholder communication to achieve sustainable success.

Overview

22
22
years of professional experience
3
3
years of post-secondary education
9
9
Certification

Work history

IT Project Manager

Allied Worldwide
Reading, United Kingdom
03.2011 - 12.2024
  • Led global IT team for Allied Worldwide, reporting to the CTO and delivering impactful solutions to meet diverse client needs across international markets
  • Spearheaded the design and implementation of innovative, tailored solutions across Azure, AWS, and On-premises infrastructures to optimize business operations and drive growth
  • Championed a robust project management methodology encompassing initiation, planning, execution, control, and closure, resulting in increased efficiency of technology solution delivery
  • Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
  • Conducted risk assessments and implemented mitigation strategies.
  • Optimized IT management processes, enhancing operational efficiency and customer satisfaction
  • Reduced operational costs by 20% through process improvements and ITIL implementation
  • Reduced problem resolution time by 30% through rigorous root cause analysis and the implementation of optimized processes and solutions
  • Increased first-time fix (FTF) rate from 60% to 85% by devising and implementing improved processes, procedures, and internal controls, leading to greater operational efficiency and customer satisfaction
  • Implemented a streamlined service improvement plan that resulted in a 20% increase in CSAT scores
  • Developed and implemented a strong SLA management framework that significantly increased customer satisfaction by ensuring clear service level agreements and performance monitoring
  • Cultivated high-performing technical teams, fostering collaboration, providing mentorship, and recognizing individual achievements to maximize team dynamics and promote professional growth
  • Successfully managed complex, high-profile projects, utilizing expert problem-solving skills to conduct root-cause analysis and implement corrective actions for continuous improvement
  • Effectively managed vendor relationships, negotiating cost-effective pricing for new systems and services to optimize IT budgets and resource allocation
  • Proactively conducted risk assessments and implemented mitigation strategies to minimize potential disruptions and ensure project success
  • Collaborated with stakeholders across all levels to define project scope, objectives, and deliverables, ensuring alignment with business goals and facilitating successful project outcomes
  • Implemented effective change management processes to adapt to evolving project requirements and maintain project momentum in dynamic environments

Senior Engineer - System Administration

SunGard
Bangalore
10.2009 - 03.2011
  • Provided comprehensive datacenter and VM management for diverse clients, ensuring optimal performance and availability of critical systems
  • Proactively monitored Windows server infrastructure (physical and virtual) by configuring and managing Nagios Enterprise Monitoring, enabling early issue detection and resolution
  • Implemented and maintained patch management systems for all Windows servers, enhancing security and mitigating vulnerabilities
  • Ensured timely resolution of incidents and service requests, managing tickets within defined SLAs to meet customer expectations
  • Managed and maintained terminal servers and Citrix environments, providing seamless access to critical applications and resources for end-users
  • Collaborated with hardware vendors to ensure efficient datacenter operations and timely resolution of hardware-related issues
  • Contributed to knowledge sharing and team development by creating documentation and providing training to new hires
  • Installed and configured EMC document management solutions, facilitating efficient information management and collaboration

Technical Specialist

Microland
Bangalore
11.2005 - 10.2009
  • Provided expert technical support for General Electric's entire messaging and collaboration infrastructure, ensuring seamless communication and collaboration for end-users
  • Remotely managed the client's complete messaging environment, including clustered Exchange servers, standalone servers, front-end servers, global catalog servers, mail expansion servers, and BlackBerry servers
  • Served as the escalation point of contact for all infrastructure issues, providing timely resolution and minimizing service disruptions
  • Collaborated with vendors (HP, BlackBerry, Microsoft) on escalated issues, conducting root cause analysis (RCA) and contributing to failure mode and effects analysis (FMEA) to prevent recurring problems
  • Deployed new server infrastructure components (Exchange, Global Catalog, front-end, BlackBerry, expansion, WSUS) to meet evolving business needs and ensure optimal system performance
  • Executed scheduled and unscheduled changes as part of the change management team, minimizing downtime and ensuring smooth transitions
  • Maintained and updated the internal knowledge base to facilitate efficient troubleshooting and knowledge sharing within the team
  • Contributed to capacity management and mailbox migration projects, ensuring optimal resource utilization and minimizing user impact

Administrator

JK Management Consultants
Bangalore
03.2003 - 07.2005
  • Management of NT server, Win 2000 Print Server, Win 2000 SQL Server and 72 Clients across 3 locations with various OS (win 9x, Win Me, XP and 2000 Pro)
  • Monitoring all the Hosts and Servers, Updating the servers with Latest patches
  • Installation & Configuration of Active Directory Services (ADS) on Windows 2K for Data base server
  • Install, configure and maintain network equipment, Includes switches, cables, network interface cards & routers
  • Monitoring system backups and ensure COB (Continuity of Business) requirements of Organization
  • Preventive Maintenance and Troubleshooting

Education

BACHELOR OF SCIENCE - COMPUTER SCIENCE

Bangalore University
06.1999 - 04.2002

Skills


  • IT service delivery
  • IT project management
  • Team development
  • Customer relationship management
  • Customer engagement
  • Risk Management
  • Technical leadership
  • Strategic planning
  • Cross-functional leadership
  • Budgeting and forecasting
  • Information security
  • Cloud computing
  • Stakeholder communication
  • ITIL frameworks

Certification

  • AWS Certified Cloud Practitioner
  • ISO/IEC 27001:2013 Information Security Lead Auditor
  • ITIL4 Strategist DPI
  • Microsoft Certified Azure Administrator associate
  • PRINCE2 Agile Practitioner
  • EXIN Information Security Officer
  • Certified in Cybersecurity (ISC2 CC)

Timeline

IT Project Manager - Allied Worldwide
03.2011 - 12.2024
Senior Engineer - System Administration - SunGard
10.2009 - 03.2011
Technical Specialist - Microland
11.2005 - 10.2009
Administrator - JK Management Consultants
03.2003 - 07.2005
Bangalore University - BACHELOR OF SCIENCE, COMPUTER SCIENCE
06.1999 - 04.2002

Similar Profiles

Create profile
Vasudev Shivarudradev