VASIM SHAIKH

As a Discharge Admin Facilitator at Northern General Hospital, I managed telephone calls, resolved inquiries, and provided comprehensive administrative support, including handling sensitive documentation and maintaining filing systems.

• Managing both manual and electronic filing systems, ensuring data accuracy and compliance with established protocols.
• Managing over 50 customer calls per day
• Coordinating and preparing for meetings, including developing agendas and taking minutes.
• Maintaining and updating the departmental website.
• Setting up meeting rooms and training facilities, including preparing and operating IT and software.

In this role, I focused on accurately recording, inputting, and amending data within Trust information systems, maintaining high standards of data integrity. I assisted in the development and improvement of departmental services and the implementation of Trust and Departmental policies and procedures. I collaborated with the wider departmental team to deliver a consistent and effective Patient First service.

• Accurately recorded, inputted, and amended data within Trust information systems, maintaining 100% data integrity.
• Assisted in development and improvement of departmental services and implementation of Trust and Departmental policies and procedures.
• Created and maintained databases to track and record patient data.
• Collaborated with wider departmental team to deliver consistent and effective Patient First service.
• Proactively used initiative while seeking guidance when necessary to ensure compliance with Trust policies.
• Supported development and training of new team members, fostering collaborative and efficient working environment.
• Undertook essential administrative functions, including data input, photocopying, filing, and letter writing, ensuring smooth operations within department.

In this role, I focused on talent management, organizational effectiveness, workforce planning, and employee engagement. I provided metrics and bridging for all personnel data within our building. I worked closely with the Site Leader to understand business priorities and translate them into impactful initiatives. With a strong emphasis on data, I provided reports and metrics to enable leadership to make informed, data-driven decisions. I also assisted the HRBP and Sr. HRBP with special projects as required.

• Collaborated with Loss Prevention (LP) to create a culture reducing thefts by 90% year over year.
• Managed promotional process as Hiring Manager and Recruiter for all departments, ensuring best talent employed and developed for advancement of Process Assistants.
• Partnered with managers and leadership to address and resolve employee relations issues and concerns.
• Conducted investigations into theft, workplace violence, threats, suicidal ideations, sexual assaults, and harassment, tracking these through Exact.
• Provided support to over 6,500 associates regarding benefits, attendance, and policy clarification.
• Led Deep Dive meetings to update senior leadership on HR matters and identify areas of opportunity.
• Acted as onboarding partner and contributed to development and training of new HRAPs.

In this role, I focused on ensuring the safety and comfort of passengers, maintaining high standards of in-flight service, and effective cabin management. I conducted pre-flight briefings to assign crew positions, review flight conditions, and confirm emergency procedures. I supervised security checks and verified the serviceability of emergency equipment and onboard supplies. I collaborated closely with the captain and ground staff to coordinate boarding and ensure compliance with airline standards.

• Maintained Flight Deck Security at all times.
• Coordinated with captain in event of diversion, emergency landing, or ditching, including obtaining emergency briefings and supervising cabin and passenger preparation.
• Kept captain informed of any security issues, medical concerns, equipment malfunctions, or emergency situations clearly and unambiguously.
• Completed and submitted all required forms and paperwork, including customs forms, accident and incident reports, and commissary reports, with 98% accuracy rate.