Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Vasilis Gavriilidis

Vasilis Gavriilidis

Medical Laboratory Scientist
Thessaloniki

Summary

Versatile professional with a background in Medical Laboratory Science (Associate of Applied Science) and 5+ years of experience in customer service, hospitality, and sales roles. Known for strong communication, attention to detail, and problem-solving, with a unique blend of technical and customer-facing experience.

Overview

6
6
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Customer Service Specialist

Teleperformance
04.2024 - Current
  • Handled escalated calls calmly, resolving issues to satisfy both customers and the company.
  • Built trust through clear communication, patience, and tailored solutions while adapting to policy changes.
  • Used CRM software to track interactions, identify trends, and boost customer retention with personalized problem-solving.

Sales Assistant

Glass Box
08.2023 - 03.2024
  • Consistently exceeded sales targets, resolved customer issues with professionalism, and trained new hires to support team success.

Internship Student as Medical Laboratory Scientist

Hippocrates' General Hospital of Thessaloniki
04.2023 - 09.2023
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.

Tennis Court Attendant

Apollwn
12.2022 - 06.2023
  • Maintained courtroom efficiency by enforcing decorum and court rules during proceedings.
  • Facilitated scheduling and built strong professional relationships with judges, attorneys, and other stakeholders through effective communication.

Head Waiter

Koukoumi Vegan Hotel
06.2022 - 11.2022
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.


Barista

Chure & Donuts
01.2020 - 11.2021
  • Enhanced customer satisfaction through efficient service and high-quality beverages while training new team members with supportive, positive coaching.

Barista

Coffee House TasteHabitat
06.2019 - 11.2019
  • Created a welcoming environment by greeting customers warmly and promptly addressing their needs.
  • Balanced front- and back-of-house duties efficiently while crafting personalized beverages that boosted sales.

Education

Associate of Applied Science - Medical Laboratory Science/Technology

Alexander Technological Educational Institute of Thessalonik
Thessaloniki
01-2023

Skills

Customer service

Good communication skills

Complaint resolution

Customer relations

Certification

Microsoft office specialist

Interests

Pilates

Timeline

Customer Service Specialist

Teleperformance
04.2024 - Current

Introduction to Java at Coursera

01-2024

Sales Assistant

Glass Box
08.2023 - 03.2024

Internship Student as Medical Laboratory Scientist

Hippocrates' General Hospital of Thessaloniki
04.2023 - 09.2023

Microsoft office specialist

02-2023

Tennis Court Attendant

Apollwn
12.2022 - 06.2023

Head Waiter

Koukoumi Vegan Hotel
06.2022 - 11.2022

Barista

Chure & Donuts
01.2020 - 11.2021

Barista

Coffee House TasteHabitat
06.2019 - 11.2019

Associate of Applied Science - Medical Laboratory Science/Technology

Alexander Technological Educational Institute of Thessalonik

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Vasilis GavriilidisMedical Laboratory Scientist