Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Vasilina Bordan

Vasilina Bordan

London

Summary

Reliable, friendly and hardworking customer service professional who quickly learns and masters new concepts and skills. Multitasks well to handle high-tempo work and keep customers satisfied. Versed in stock ordering, money handling, staff training, hiring new starters, team leadership and health and safety requirements.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Barista Maestro

Costa Coffee
10.2018 - Current
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
  • Trained and supervised team to deliver on store sales targets.
  • Maintained excellent employee relationships by cultivating a supportive, positive and helpful working environment.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
  • Oversaw stock control to maintain sufficient inventory levels and minimise waste.
  • Assisted with team recruitment, interviewing and onboarding.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.

Receptionist

Big Easy Covent Garden
01.2018 - 09.2018
  • Maintained detailed menu knowledge to assist guests with food and beverage queries and selections.
  • Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls.
  • Repeated reservation requests back to guests about the day, date and time to eliminate the possibility of mistakes.
  • Managed waiting list and communicated information to guests about theavailability of tables, providing exceptional customer service.
  • Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
  • Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.

Seller assistant

Percy Ingle
11.2017 - 02.2018
  • Kept counters, preparation tables and displays hygienic through regular sanitation and deep cleans.
  • Provided a warm and friendly welcome to customers to ensure an excellent first impression.
  • Maintained extensive knowledge of bakery product range to efficiently answer customer questions regarding ingredients and selection.
  • Weighed, packed and calculated item prices for customers, as well as processing payments.
  • Conducted regular visual merchandising on bakery cakes and bread, making displays desirable and visually pleasing.
  • Organised back stock and freezer area for easy retrieval of items.

Voluntary

Student Organisation (OSLB)
10.2014 - 10.2017
  • Organized various activities to provide useful information for students from Moldova who wanted to choose a university in Romania and provided all information regarding accommodation, transport, dormitory, documents and integration into campus and city.

Waiter

La Bunica, SRL
06.2013 - 09.2014
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.

Volunteer

High School
09.2010 - 05.2014
  • Recognised and addressed the social work needs of individuals with mental health problems and learning disabilities.
  • Raised awareness of key issues involved in studying with children from diverse ethnic, cultural and socio-economic backgrounds.

Education

Erasmus -

Celal Bayar University
09.2017

Lyceum " Ştefan -

Banca Transilvania
06.2016

Practical Training -

Alpha Bank, Alba
06.2015

Placement and studies -

Stanislaw Staszic University of Applied Sciences
02.2017

Master of Science - Finance And Management

University of Sunderland
London
08.2023

Bachelor in Finance and Banking - Finance and Banking

'1 Decembrie 1918'
Alba Iulia
2017

Baccalaureate Degree - Economic profile

Theoretical High School ”Ștefan cel Mare și Sfânt”
Causeni
2014

Skills

  • Good communication skills
  • The ability to express thoughts and ideas clearly
  • Good organizational skills
  • Sociable, responsible, reliable and eager for new experience
  • Fast learner
  • Team coordination
  • Meeting expectations
  • Confident
  • Calm under pressure
  • Vigilant and alert
  • Compliance understanding
  • Recruitment and hiring
  • General office administration
  • Multitasking
  • Multilingual
  • Outstanding customer service

Languages

Romanian
First Language
English
Upper Intermediate
B2
Russian
Intermediate
B1
French
Intermediate
B1

Certification

Project Management Course

Timeline

Barista Maestro

Costa Coffee
10.2018 - Current

Receptionist

Big Easy Covent Garden
01.2018 - 09.2018

Seller assistant

Percy Ingle
11.2017 - 02.2018

Voluntary

Student Organisation (OSLB)
10.2014 - 10.2017

Waiter

La Bunica, SRL
06.2013 - 09.2014

Volunteer

High School
09.2010 - 05.2014

Erasmus -

Celal Bayar University

Lyceum " Ştefan -

Banca Transilvania

Practical Training -

Alpha Bank, Alba

Placement and studies -

Stanislaw Staszic University of Applied Sciences

Master of Science - Finance And Management

University of Sunderland

Bachelor in Finance and Banking - Finance and Banking

'1 Decembrie 1918'

Baccalaureate Degree - Economic profile

Theoretical High School ”Ștefan cel Mare și Sfânt”

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Vasilina Bordan