Vasiliki Sakerli
Eastbourne,County (optional)
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in a timely and efficient manner.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer service assistant
Sports Direct
Eastbourne, East Sussex
10.2024 - Current
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Showcased strong communication skills when explaining promotions or discounts to customers .
Customer assistant
Tesco
EASTBOURNE, UK
10.2021 - 10.2023
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Deep-cleaned shop floor to uphold strong hygiene and presentation standards.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Trained new associates on cash register operations, advising them on handling customer sales, refunds, and cashing up.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health care assistant
St. Marguerites Residential Care Home
EASTBOURNE, Eastbourne
10.2018 - 10.2021
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Education
A-Levels - Barbering,Hair & Beauty Skills
Eastbourne College
Eastbourne 09.2017 - 06.2020
Skills
- Team player
- Ability To Perceive Clients
- Retail sales expertise
- Strong IT skills
- Ability to work well under pressure
- Positive attitude
- Fast learner
- Sensitivity and understanding
- Ability to accept criticism
- Patience and the ability to remain calm in stressful situations
- Excellent verbal communication skills
- Willingness To Learn
- Easily adopts new tools and processes
Timeline
Customer service assistant
Sports Direct
10.2024 - Current
Customer assistant
Tesco
10.2021 - 10.2023
Health care assistant
St. Marguerites Residential Care Home
10.2018 - 10.2021
A-Levels - Barbering,Hair & Beauty Skills
Eastbourne College
09.2017 - 06.2020
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