Vasil Totev
London,Harrow
Summary
Detail-oriented customer service professional with extensive experience in complaint resolution and conflict management. Proficient in administrative tasks and financial record-keeping, utilizing IT tools to enhance operational efficiency. Recognized for strong problem-solving abilities and emotional intelligence, committed to delivering high-quality service and maintaining data privacy. Proven track record in payment processing and loyalty program administration, ensuring customer satisfaction through effective communication.
Overview
8
8
years of professional experience
Work history
Customer Service Assistant / Driver
Amazon
2021.03 - 2026.07
- Delivering customer service expertise to Amazon customers in person and over the telephone.
- Delivering Packages to customers through the year and across the London area in a timely manner
- Dealing with all customer queries whilst exceeding customer expectation and always delivering company code of conduct
- Handling all customer complaints with empathy, patience and understanding.
- Assisting management in the day-to-day task of workload distribution to both me and other colleagues
- Handling customer complaints, providing appropriate solutions and alternatives within the time limit.
- Carrying out follow ups to ensuring resolution.
- Keeping track of all customer interactions to ensure customer satisfaction.
- Ensuring to follow communication procedures, guidelines and policies.
- Showcased strong communication skills when explaining promotions or discounts to customers .
Business Assistant (Administrative)
Family Run Business
2018.12 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Delivery Driver
Uber Eats
London
2020.10 - 2021.03
Personal Assistant (Waitering)
Everest Spice
Stanmore
2018.04 - 2018.12
Education
GCSEs - English and Mathematics
Hatch End High
London 9 2013 - 6 2018
Media Studies
Stanmore College
Harrow 9 2018 - 7 2022
NVQ Level 3 - Business Management
Middlesex University
City of london 09/2022 - 05/2024
Bachelor of Business Administration - Business
UWTSD
London 06/2026 -
Skills
- Attentiveness
- Writing Skills
- Patience
- Attention to detail
- Customer Service Excellence
- Complaint Resolution & Conflict Management
- Communication & Interpersonal Skills
- Organisation & Time Management
- Attention to Detail
- Emotional Intelligence & Empathy
- Administrative & Financial Record Keeping
- Microsoft office suite proficiency
- Online customer assistance
- Customer Service
- Customer complaint management
- Microsoft Office proficiency
- Telephone etiquette
- Customer engagement
- Polite and friendly
- Email handling
- Sales techniques
References
References available upon request.
Timeline
Customer Service Assistant / Driver
Amazon
2021.03 - 2026.07
Delivery Driver
Uber Eats
2020.10 - 2021.03
Business Assistant (Administrative)
Family Run Business
2018.12 - Current
Personal Assistant (Waitering)
Everest Spice
2018.04 - 2018.12
Bachelor of Business Administration - Business
UWTSD
06/2026 -
NVQ Level 3 - Business Management
Middlesex University
09/2022 - 05/2024
Media Studies
Stanmore College
9 2018 - 7 2022
GCSEs - English and Mathematics
Hatch End High
9 2013 - 6 2018