Vasanthakumaar Mahadevan

Dedicated and customer-focused professional with extensive experience in frontline service, fraud investigation support, and regulatory compliance. Currently managing customer service operations at Ladbrokes, I specialize in handling complex queries, supporting vulnerable customers, and ensuring secure resolution of potential fraud-related issues. I bring a calm, analytical mindset and strong interpersonal skills to high-stakes environments where accuracy, empathy, and discretion are critical. I am now eager to contribute to Lloyds Banking Group’s Fraud Team, aligning with its mission to protect customer assets and uphold public trust through excellence in service and security.

• Right to Work in the UK (Graduate Route Visa).
• Flexible for shift-based roles including weekends and evenings (10:00 – 23:00).
• Available for full-time on-site training and transition to hybrid/remote models as required.
• Committed to safeguarding vulnerable customers and upholding institutional trust.