Summary
Overview
Work History
Education
Skills
References
Affiliations
Additional Information
Timeline
Generic

VASANTHA UTHAYAKUMAR

Banker
Mitcham,Surrey

Summary

An Innovative Bank Executive Officer experienced at Bank of Ceylon- the number 1 State bank in Sri Lanka, with a long history of service in different roles as Management Trainee, Executive Officer, Assistant Manager, Branch Manager, Credit Manager, Recovery Manager and Operations Manager, Keeps well informed of overall operations of the bank. A hard working and motivated professional who has acquired extensive banking industry knowledge and with a proven track record of exceeding targets and driving team success. Technically proficient with sound relationship management skills, being able to understand client requirements and deliver the right solutions. Looking for a new opportunity where I can add value and contribute to achieve the goals. I am self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn.

Overview

18
18
years of professional experience
1
1
Language

Work History

Consultant

NISA Local
Mitcham
04.2023 - Current
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries
  • Implemented visual merchandising standards for engaging front-lane displays and endcaps
  • Trained new team members in cash register operation, stock procedures and customer service.

Operations Manager

Bank of Ceylon Peradeniya of Sri Lanka
03.2020 - 03.2023
  • Fostered positive relationships with high net worth customers to maximize satisfaction, retention, and experience
  • Elevated excellent customer satisfaction ratings by providing speedy resolutions
  • Streamlining branch KPI s (CASA, Loans, FDs, Digital marketing and NPA) through excellent teamwork with relevant department heads
  • Shaped business strategy with compelling vision and data analysis
  • Developed annual branch business plans for maximum profitability and effectiveness
  • Completed audits and checklists to achieve regulatory compliance
  • Liaised with Sales Hub to clear queries and complete all tasks assigned to branch daily
  • Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
  • Applied financial expertise to conduct financial analysis, research business deals and negotiate and close on contracts
  • Monitored operations to keep processes aligned with targets and matching forecasts.

Branch Manager

Bank of Ceylon
Kandy
03.2014 - 04.2020
  • Effectively communicating and put into practice, business, marketing, Portfolio management and sales plans- specially lending
  • Excellent knowledge of assessing SME lending risk, SME credit evaluation, granting for different enterprises
  • Providing strong and motivational leadership to the ambient team, ensuring they performed at their full Potential, to meet targets
  • Reviewed loan applications to deliver to company targets and maintained low NPA rates
  • Completed audits and checklists to achieve regulatory compliance
  • Built a strong rapport with new and existing clients to better service
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Trained and mentored employees to maximize team performance.

CSM/ Relationship Manager

Bank of Ceylon
01.2005 - 01.2014
  • Holding full accountability for the ambient department, with responsibility for ensuring smooth and profitable operations whilst implementing corporate procedures
  • Actively seeking new business development opportunities through cross selling and potential service improvements to drive growth
  • Managing and motivating 15 to 100 employees to achieve KPIs
  • Managing front and back-office activity with care and diligence, improving smooth- running business operations
  • Maximize customer engagement and satisfaction by delivering excellent customer service
  • Speaking to customers in multiple languages to resolve problems and answer questions.

Education

Certificate in Banking and Finance - undefined

Institute Of Bankers Of Sri Lanka
March 2006

MBA - undefined

Wayamba University of Sri Lanka
Jan 2020

Coursework in Term 1 Management and Organizational Theory, Business Statistics, Business Economics, Business Law, Human Resource Management, Organizational Behavior Term 2 Production and Operational Management, Marketing Management, Financial Management, Management Information system, Professional skills in Management, Research Methodology, Strategic Management, Research Thesis Dissertation in Organsational Behavior FACTORS EFFECTING OCCUPATIONAL STRESS OF THE MIDDLE LEVEL MANAGERS OF STATE SECTOR COMMERCIAL - undefined

BANKS

Post Graduate Diploma - Management

University of Peradeniya
Sep 2007

Graduate PGDM - undefined

Coursework in advanced Management Theory and practice, Accounting for decision Making, Business Economics, Business Mathematics and Statistics, Business Communication, Marketing Management, Human Resource Management, Operations Management, Organizational Behavior Area of expertise Management Organizational behavior - undefined

2002

Bachelor of Science Accountancy - Finance

Rajarata University

Coursework in Financial Accounting, Financial Management, Auditing, Management, Business Economics, Statistics, Organisational Behavior, Business English and MIS (IT) - undefined

Diploma - Banking and

Finance Institute of Bankers

Skills

  • Analytical skills
  • Excellent customer service skills
  • Attractive demonstration skills
  • Inspirational leadership skills
  • Excellent knowledge of Digital banking
  • Strong ambition and a desire to be succeed
  • Hardworking/ time management/ change management skills
  • Very good Listener, thorough experience and pay attention to detail
  • Excellent in Technical skills, Credit analytical
  • Skills and familiar to use main software Packages competently
  • Team player
  • Multitask Skilled
  • Excellent in Multidisciplinary teamwork
  • Client Rapport-Building
  • Customer Relationship Management
  • Change Management

References

REFERENCES References Available on request

Affiliations

Interesting of Studies in the International Compliance Association. , Digital banking operations The banker's magazines. Accumulating further knowledge

Additional Information

  • Utilised previous experience in [Type] care to offer improved best practices for continued patient satisfaction. Enhanced daily patient life through compassionate communication and encouragement to partake in [Type] activities for improved sense of purpose. Carried out varied day-to-day general care duties such as [Task] and [Task], upholding the highest levels of patient wellbeing and dignity. Administered patient medication accurately and efficiently according to treatment plans and in line with [Type] policies. Tailored bespoke patient treatment plans to varying age and care requirements for optimum person-centred service. Specialised in care for patients with [Type] needs. Ensuring best possible safety and welfare at all times in line with [Type] policies. Ensured safe and secure manual handling of patients for [Result], in line with [Type] regulations. Updated first aid training to protect client welfare. Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers. Offered clinical support from wound care to medication administration. Worked in close partnership with families, friends and carers to improve care plan effectiveness. Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence. Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability. Monitored physical and emotional wellbeing of individuals, reporting changes to care managers. Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities. Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives. Engaged in outreach visits to interact with vulnerable families and provide compassion and respect. Monitored patient symptoms and progress to boost health outcomes.

Timeline

Consultant

NISA Local
04.2023 - Current

Operations Manager

Bank of Ceylon Peradeniya of Sri Lanka
03.2020 - 03.2023

Branch Manager

Bank of Ceylon
03.2014 - 04.2020

CSM/ Relationship Manager

Bank of Ceylon
01.2005 - 01.2014

Certificate in Banking and Finance - undefined

Institute Of Bankers Of Sri Lanka

MBA - undefined

Wayamba University of Sri Lanka

Coursework in Term 1 Management and Organizational Theory, Business Statistics, Business Economics, Business Law, Human Resource Management, Organizational Behavior Term 2 Production and Operational Management, Marketing Management, Financial Management, Management Information system, Professional skills in Management, Research Methodology, Strategic Management, Research Thesis Dissertation in Organsational Behavior FACTORS EFFECTING OCCUPATIONAL STRESS OF THE MIDDLE LEVEL MANAGERS OF STATE SECTOR COMMERCIAL - undefined

BANKS

Post Graduate Diploma - Management

University of Peradeniya

Graduate PGDM - undefined

Coursework in advanced Management Theory and practice, Accounting for decision Making, Business Economics, Business Mathematics and Statistics, Business Communication, Marketing Management, Human Resource Management, Operations Management, Organizational Behavior Area of expertise Management Organizational behavior - undefined

Bachelor of Science Accountancy - Finance

Rajarata University

Coursework in Financial Accounting, Financial Management, Auditing, Management, Business Economics, Statistics, Organisational Behavior, Business English and MIS (IT) - undefined

Diploma - Banking and

Finance Institute of Bankers
VASANTHA UTHAYAKUMARBanker