VASANTHA UTHAYAKUMAR

Experience

April 2023 - Current

Consultant, Admin NISA Local, Mitcham, United Kingdom

• · Exercised leadership capabilities by successfully motivating and inspiring others.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

· Fostered positive relationships with high net worth customers to maximize satisfaction, retention, and experience.

· Elevated excellent customer satisfaction ratings by providing speedy resolutions.

· Streamlining branch KPI s (CASA, Loans, FDs, Digital marketing and NPA) through excellent teamwork with relevant department heads.

· Shaped business strategy with compelling vision and data analysis.

· Developed annual branch business plans for maximum profitability and effectiveness.

· Completed audits and checklists to achieve regulatory compliance.

· Liaised with Sales Hub to clear queries and complete all tasks assigned to branch daily.

· Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.

· Applied financial expertise to conduct financial analysis, research business deals and negotiate and close on contracts.

· Monitored operations to keep processes aligned with targets and matching forecasts.

· Effectively communicating and put into practice, business, marketing, Portfolio management and sales plans- specially lending

· Excellent knowledge of assessing SME lending risk, SME credit evaluation, granting for different enterprises

· Providing strong and motivational leadership to the ambient team, ensuring they performed at their full Potential, to meet targets

· Reviewed loan applications to deliver to company targets and maintained low NPA rates

· Completed audits and checklists to achieve regulatory compliance.

· Built a strong rapport with new and existing clients to better service.

· Resolved customer queries and problems using effective communication

and providing step-by-step solutions.

· Trained and mentored employees to maximize team performance.

• Ensured company policies were implemented and adhered to.
• Maintained accurate and detailed compliance records.
• Developed policies and systems to ensure business successfully achieved objectives.
• Met stringent deadlines with precise prioritisation and strong knowledge of compliance requirements.

• Overall Financial accounting preparation and Office Administration
• Optimised sales volume by managing accounts and building rapport.
• Oversaw account growth sales activities from inception to contract.
• Contacted prospective clients and warm leads to generate new customers.
• Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
• Retained existing customer accounts through consistent engagement and sales data analysis.

· Holding full accountability for the ambient department, with responsibility for ensuring smooth and profitable operations whilst implementing corporate procedures

· Actively seeking new business development opportunities through cross selling and potential service improvements to drive growth

· Managing and motivating 15 to 100 employees to achieve KPIs

· Managing front and back-office activity with care and diligence, improving smooth- running business operations

· Maximize customer engagement and satisfaction by delivering excellent customer service

· Speaking to customers in multiple languages to resolve problems and answer questions.