Varvara Trenina
London
Summary
Adaptable individual with a solid background in Information Technology and customer service. Experienced in managing multiple tasks in fast-paced environments with strong skills in communication and problem-solving. Interested in roles that leverage technology and support business operations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
Cafe Murano
Marylebone, London
2026.01 - 2026.05
- Delivered high-quality service to 80-120 customers per shift, contributing to efficient service and positive customer experience.
- Managed multiple priorities simultaneously while maintaining high accuracy and attention to detail.
- Provided accurate information and recommendations to support customer decision-making and improve service efficiency.
- Collaborated with cross-functional teams to ensure smooth operations and timely service delivery.
- Maintained high performance under pressure, consistently meeting service standards during peak hours.
Customer Service Representative
Sainsbury's
Truro
2024.10 - 2025.11
- Resolved customer returns and product-related issues professionally, turning potentially negative experiences into positive outcomes.
- Reduced queue times by 10-15% during peak periods through efficient service and proactive customer engagement.
- Processed high volumes of cash and card transactions accurately, maintaining strong attention to detail and data accuracy.
- Assisted customers with Nectar card account and technical queries, demonstrating strong problem-solving skills.
- Logged and tracked system issues, collaborating with support teams to ensure timely resolution.
Waitress / Kitchen Assistant
Watermargin Chinese Restaurant
St Austell
2023.05 - 2024.07
- Took customer orders over phone and in person with strong accuracy, contributing to customer satisfaction.
- Handled 30-50+ orders per shift during busy service periods, maintaining efficiency under pressure.
- Coordinated effectively with kitchen staff to ensure timely service and order fulfillment.
- Checked deliveries, verified quantities, and reported discrepancies, ensuring proper inventory management.
- Maintained stock and operational records, contributing to efficient restaurant operations.
Front Desk Assistant
The White Hart Hotel
St Austell
2022.09 - 2023.05
- Handled guest inquiries, bookings, and information requests with professionalism.
- Worked across reception, bar, and service areas, demonstrating versatility and adaptability.
- Processed payments accurately using POS systems, ensuring financial integrity.
- Handled customer data in line with confidentiality procedures, upholding privacy standards.
- Worked collaboratively with internal teams to support daily operations and enhance guest satisfaction.
Education
BTEC Level 3 National Extended Diploma - Information Technology
Truro and Penwith College
Truro 2023.09 - 2025.06
GCSEs -
Penrice Academy
St Austell, Cornwall 2022.09 - 2023.07
Diploma of Professional Pre-Higher Education - Software Systems and Complexes Maintenance
Computer and Technology College of the National Technical University "Kharkiv Polytechnic Institute"
Kharkiv 2022.09 - 2026.05
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Data Entry & Data Handling
- HTML, CSS, basic SQL
- Communication and Teamwork skills
- Organisation and Time management
- Problem Solving
- POS Systems
Languages
Ukrainian, Native
Native
English, Fluent
Fluent
Russian
Native
Volunteering Experience
NAFO Volunteer Support | July 2024 – August 2024
Contributed to critical logistical coordination for humanitarian aid. Supported logistics coordination for vehicle transportation from Prague to Kyiv, ensuring timely and effective delivery of resources. Worked closely with international volunteers and local contacts to streamline operations. Assisted communication and organisation during transport efforts, demonstrating strong coordination and problem-solving skills in a high-stakes environment.
Timeline
Waitress
Cafe Murano
2026.01 - 2026.05
Customer Service Representative
Sainsbury's
2024.10 - 2025.11
BTEC Level 3 National Extended Diploma - Information Technology
Truro and Penwith College
2023.09 - 2025.06
Waitress / Kitchen Assistant
Watermargin Chinese Restaurant
2023.05 - 2024.07
GCSEs -
Penrice Academy
2022.09 - 2023.07
Diploma of Professional Pre-Higher Education - Software Systems and Complexes Maintenance
Computer and Technology College of the National Technical University "Kharkiv Polytechnic Institute"
2022.09 - 2026.05
Front Desk Assistant
The White Hart Hotel
2022.09 - 2023.05