Varvara Trenina
St.Austell
Summary
Dynamic professional with a proven track record in customer service and IT, honed at establishments like The White Hart. Excelled in enhancing customer satisfaction through expert menu recommendations and efficient order processing. Skilled in multilingual communication (Ukrainian, Russian, English), ensuring diverse customer engagement. Demonstrated ability to improve operational efficiency and maintain high standards of cleanliness and service.
Overview
3
3
years of professional experience
Work History
Waitress
Watermargin Chinese Restaurant
2023.04 - 2024.06
- Sometimes worked as a KP as well
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Took orders both in the restaurant and by phone for delivery
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Waitress
The White Hart
2022.09 - 2023.02
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Sometimes was helping housekeepers
- I often helped guests check into their rooms, took their personal information, explained the hotel rules, signed them up for breakfast, and explained how to find their room.
Shop Assistant
Freshline Sandwich Bar
2021.06 - 2022.11
- Took customer orders and assisted with sandwich and drink preparation
- Managed product deliveries and ensured proper distribution to designated areas
- Participated in promotional activities by distributing advertising flyers to increase customer engagement
- Handled customer payments and managed cash register operations
Education
BTEC Level 3 National Extended Diploma in IT - Computing & Games
Truro College
Truro, United Kingdom06.2025
Master of IT - IT
Kharkiv Computer And Technology Vocational College
Kharkiv Ukraine06.2024
Skills
- Menu Recommendations
- Customer Service
- Bar terminology
- Greeting guests
- Daily specials memorization
- Order Taking
- Ukrainian language
- Russian Language
- English Language
- IT
- Mathematics
Music
Music has always been my passion, and I've been playing the guitar for several years. It's not just a hobby for me but a way to express myself creatively. I enjoy exploring different genres and experimenting with various techniques to improve my skills. Occasionally, I take my guitar out to the streets and perform in public. It's a great way to connect with people, share my love for music, and gain confidence in playing in front of an audience.
Timeline
Waitress
Watermargin Chinese Restaurant
2023.04 - 2024.06
Waitress
The White Hart
2022.09 - 2023.02
Shop Assistant
Freshline Sandwich Bar
2021.06 - 2022.11
BTEC Level 3 National Extended Diploma in IT - Computing & Games
Truro College
Master of IT - IT
Kharkiv Computer And Technology Vocational College
Similar Profiles
Serena SanchezSerena Sanchez
Server at Bamboo Chopsticks Chinese RestaurantServer at Bamboo Chopsticks Chinese Restaurant
Ram MalabananRam Malabanan
Delivery Driver at Chen Chinese Cuisine RestaurantDelivery Driver at Chen Chinese Cuisine Restaurant
Cindy ParrraCindy Parrra
Cashier at 888 Chinese RestaurantCashier at 888 Chinese Restaurant