Varun Kanjinghat

• Led training sessions for staff skill improvement.
• Maintained up-to-date industry knowledge through continuous professional development.
• Diagnosed hardware faults accurately to minimise downtime.
• Streamlined operational procedures with innovative system improvements.
• Provide full-spectrum MAC and Windows services for onsite computing environments and peripheral hardware.
• Perform deployment, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF systems.
• Deliver premium executive support with proactive escalation management and rapid resolution.
• Maintain enterprise AV and conference room solutions, addressing time-sensitive walk-up requests with discretion.
• Conduct depot operations including imaging, configuration, procurement,inventory control, logistics coordination, and asset lifecycle governance.
• Administer onboarding and offboarding processes, ensuring accurate user access management within Active Directory, Microsoft Entra, Intune and OKTA platforms.
• Leverage ServiceNow for incident lifecycle management, documentation, and SLA governance.
• Participate in patch management cycles and software rollouts to maintain endpoint security and compliance.

• Optimised resource allocation for maximised operational efficiency.
• Maintained up-to-date industry knowledge through continuous professional development.
• Coordinated supplier relationships, ensuring timely delivery of products.
• Implemented data security measures to protect sensitive information.
• Installed new technology systems seamlessly into existing infrastructure.
• Resolved technical issues promptly, enhancing overall system performance.
• Provide 2nd/3rd line IT support for customers and VIP users, covering Windows, macOS, networking, AV support, computer refreshes, and office moves.
• Serve as EMEA Depot Manager for 11 countries, managing asset lifecycle, onboarding/offboarding, and data protection compliance for returned hardware.
• Follow escalation procedures to meet SLA targets and customer expectations.
• Manage incidents end-to-end, ensuring timely resolution.
• Identify recurring issues and operational trends.
• Maintain documentation and drive continuous process improvements.
• Assist engineers with complex problem resolution and training support.
• Deliver strategic IT advice in collaboration with Endpoint team.
• Support sales activities by assisting with technical and support quotations.
• Contribute to development and support of internal IT systems.

Contract role to maintain Cisco IT Asset Management System

• Coordinate monthly hardware ordering based on refresh cycles, forecasts, and stock levels.
• Manage equipment deliveries, returns, redeployment, and lease returns.
• Maintain accurate asset, leasing, and inventory records; produce monthly stock reports.
• Provide 2nd line IT support to UK users and assist with hardware, software, and provisioning queries.
• Work closely with Scheduling and Engineering teams to ensure timely user provisioning.
• Manage software requests, licensing, and compliance.
• Support hardware provisioning projects and provide team cover as required.

· Inspect incoming goods to ensure they comply with Purchase Order requirements and are inspected in a timely manner to meet production deadlines.

· Update Match-IT system with Inspection & NCR Status.