Logistics Specialist
Ingram Micro
10.2024 - Current
- Carrier Integration & Strategy: Manage high-volume outbound and inbound logistics via DPD, DHL, and Royal Mail, optimising "last-mile" delivery performance to achieve a 98.5% on-time delivery rate for consumer electronics.
- Supply Chain Optimization: Orchestrate end-to-end logistics for high-volume technology distribution, managing a daily throughput of 1,200+ SKUs while maintaining a 99.8% order accuracy rate.
- Reverse Logistics Management: Direct the returns and repair pipeline for premier clients including Apple, Amazon, and Samsung, processing 5,000+ units weekly (Laptops, Macs, Mobile Devices, and Gaming Consoles) through specialized grading and data-erasure protocols.
- Technical Inventory Control: Oversee a high-value secure storage area for "Grade-A" refurbished stock, maintaining zero shrinkage across an inventory of high-theft items (Gaming Consoles, iPhones, iPads) valued at £10M+.
- Quality Assurance (QA): Enforce strict manufacturer-standard SOPs for device inspection, ensuring that 99% of refurbished units meet "as-new" criteria before being dispatched to secondary marketplaces or insurance replacements.
- Process Engineering: Implemented a dedicated "Tech-Check" triage lane for returned Apple products, reducing the diagnostic lead time by 30% and accelerating the "return-to-shelf" lifecycle for re-commerce.
- Operational Efficiency: Spearheaded a warehouse layout redesign and implemented a new "pick-to-light" workflow, which boosted warehouse picking speed by 22% and reduced labour costs by $45,000 annually.
- Inventory Control: Led quarterly physical audits and weekly cycle counts for a $15M+ inventory portfolio, consistently achieving a 0.05% variance, significantly exceeding the corporate benchmark.
- Liaised with carrier partners (DPD/DHL) to resolve daily transit discrepancies and customs bottlenecks for international hardware shipments, ensuring timely delivery.
- Ensured compliance with international shipping regulations and customs documentation (EEI, BOL, Commercial Invoices), facilitating cross-border logistics and minimising transit delays.
- Served as primary contact for complex logistics escalations, resolving shipping discrepancies and damaged goods claims within a 24-hour window.
- Coordinated with suppliers and customers to manage timely, accurate order shipments.