Varun Abraham
Dorset
Summary
Experienced Appdynamics Ansible Engineer with over 9 years of experience in IT industry. Dedicated Automation and APM professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
3
3
Certificate
Work History
Senior AppDynamics and Ansible Administrator
Kyndryl India Pvt. Ltd
Bengaluru, Karnataka
09.2021 - 06.2022
- Worked on end-to-end Automation on Client requirements
- Able to apply customer service concepts to IT to improve user experience for clients, employees and administration
- Keep applications updated by performing regular upgrades and patches
- Performing Daily Health checks on controller servers
- Monitoring and managing Databases
- Deployment of hosts, software/services, patches and hotfixes, add-ins, etc
- Configuring, Automating and Deploying Ansible for configuration management to existing Infrastructure
- Implemented Ansible to manage all existing servers and automate build/configuration of new servers
- Used Ansible and Ansible Tower as Configuration management tool, to automate repetitive tasks, quickly deploys critical applications, and proactively manages change
- Application Performance Management Administration
- Create high level strategic dashboards for senior-level management
- Keep applications updated by performing regular upgrades and patches
- Performing Daily Health checks on controller servers
- Troubleshooting issues related of AppDynamics Controller, DB agents,
- Events service and AppDynamics tool servers
- Deploying and implementing agent configuration on Lower region before going live on production environment
- Installing and configuring .NET and Java Applications
- Monitoring and managing Databases
- Deployment of hosts, software/services, patches and hotfixes, add-ins, etc
- Hands on experience in dealing with AppDynamics, monitoring configurations for applications, performance troubleshooting etc
- Integrate AppDynamics with third party products
- Configuring, Automating and Deploying Ansible for configuration management to existing Infrastructure
- Implemented Ansible to manage all existing servers and automate build/configuration of new servers
- Setup and Analyze AppDynamics analytical data to predict future performance based on historical trends.
AppDynamics Engineer
IBM India Pvt. Ltd
Bengaluru
04.2018 - 08.2021
- Application Performance Management Administration
- Create high level strategic dashboards for senior-level management
- Keep applications updated by performing regular upgrades and patches
- Performing Daily Health checks on controller servers
- Troubleshooting issues related of AppDynamics Controller, DB agents,
- Events service and AppDynamics tool servers
- Deploying and implementing agent configuration on Lower region before going live on production environment
- Installing and configuring .NET and Java Applications
- Monitoring and managing Databases
- Deployment of hosts, software/services, patches and hotfixes, add-ins, etc
- Hands on experience in dealing with AppDynamics, monitoring configurations for applications, performance troubleshooting etc
- Integrate AppDynamics with third party products
- Configuring, Automating and Deploying Ansible for configuration management to existing Infrastructure
- Implemented Ansible to manage all existing servers and automate build/configuration of new servers
- Setup and Analyze AppDynamics analytical data to predict future performance based on historical trends.
TECHNICAL SERVICE SPECIALIST
IBM INDIA PVT LTD
Bengaluru,KA
10.2016 - 03.2018
- Develop deep and trusting customer technical relationships that ensure access to growth opportunities
- Manage complaints and support and some cases lead root cause investigations
- Works closely with application developers, system administrators and network engineers to solve complicated issues
- Assist Major Incident Management Process Owners in driving Service
- Management best-practice and ITIL process standardization
- Responsible to execute and manage Incident and Problem management processes to ensure optimal overall performance.
System Administrator
Alchemy Solutions
Bengaluru,KA
06.2013 - 09.2016
- Assist in developing and maintaining processes, procedures and monitoring related to sustainment activities for ensuring optimum service levels
- Installing, configuring, updating, and removing system and application software
- Linux administering virtual machines, installing, upgrading, patching and troubleshooting OS and software packages
- Own assigned trouble cases, managing and keeping up with all cases assigned, following up and resolving cases in accordance with SLAs
- Provide technical support to different clients using system infrastructure, including trouble shooting and finding root cause
- Standardized job tasks and trained junior team members on best practices and standards
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Education
Master of Science - Computer Engineering Technology
Bachelor of Science - Computer Science
Skills
- Configuration Management Tool: Ansible Tower
- APM Tools: CA APM, AppDynamics, IBM APM
- Cloud: Amazon Web Services
- Oral and written communication
- Server management
- Team leadership
- OS & Agents troubleshooting
- Windows and Linux
- Ticketing Tools: ISM Maximo,SCCD Maximo, JIRA, ServiceNOW
- Monitoring Tools: Netcool, Tivoli
Certification
- Redhat Certified System Administrator (RHCSA)
- Redhat Certified Engineer (RHCE)
- Red Hat Certification Number: 130-025-455
- AppDynamics Certified Implementation Professional (ACIP)
- ITIL v3 Foundation
Timeline
Senior AppDynamics and Ansible Administrator - Kyndryl India Pvt. Ltd
09.2021 - 06.2022
AppDynamics Engineer - IBM India Pvt. Ltd
04.2018 - 08.2021
TECHNICAL SERVICE SPECIALIST - IBM INDIA PVT LTD
10.2016 - 03.2018
System Administrator - Alchemy Solutions
06.2013 - 09.2016
Rajasthan Technical University - Master of Science, Computer Engineering Technology
MohanLal Sukhadia University - Bachelor of Science, Computer Science
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