Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

varsha reddy

Customer Service
Hitchin,Hertfordshire

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Intern in Human Resources Department

Nabush Business Solutions
United Kingdom
04.2023 - 09.2023
  • Participated in screening resumes and scheduling interviews, resulting in a more efficient recruitment pipeline.
  • Contributed to improving company culture by assisting with the planning and execution of employee engagement events.
  • Assisted in reducing employee turnover by conducting exit interviews and identifying areas for improvement within the organization.
  • Ensured seamless transitions during staff changes by effectively coordinating transfer of responsibilities amongst affected parties.

Customer Service Representative

SR Education
India
07.2016 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Master Of Business - Business

Coventry University
London
04.2024

Bachelor Of Computer Science - Computer And Information Sciences

ST Francies Women Degree & Pg College
Hyderabad , India
05.2016

Skills

Technical Support

Languages

English
Upper intermediate (B2)
Telugu
Advanced (C1)
Hindi
Upper intermediate (B2)

Timeline

Intern in Human Resources Department

Nabush Business Solutions
04.2023 - 09.2023

Customer Service Representative

SR Education
07.2016 - 04.2022

Master Of Business - Business

Coventry University

Bachelor Of Computer Science - Computer And Information Sciences

ST Francies Women Degree & Pg College

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varsha reddyCustomer Service