Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Varsha Naichilath

Newcastle Upon Tyne

Summary


Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

KAIRALI HOTEL
09.2023 - 09.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Child psychology intern

Anirvedha centre for child development
02.2023 - 09.2024
  • Observed children with neurodevelopmental disorders and monitored their daily routines
  • Conducted behavioral therapy sessions and worked as a remedial trainer
  • Maintained daily activity records for reliable monitoring and assessment
  • Trained the children to equip them with necessary social and functional skills and cope with their symptoms

Clinical psychology intern

Yenepoya Medical College
02.2023 - 09.2023
  • Collected client data to assess cognitive, behavioural and emotional disorders
  • Produced detailed client progress reports, reviewing with clients to establish treatment objectives
  • Educated clients on mental health conditions
  • Supported clients to complete rehabilitative treatment and achieve personal goals
  • Conducted group and individual counselling sessions for key issues
  • Carried out thorough patient assessments to support diagnosis and treatment
  • Maintained daily activity records for reliable patient monitoring and assessment

Rehabilitation support worker

Link Centre for De-Addiction
02.2023 - 08.2023
  • Reported health and wellbeing concerns to clinical teams to observation and monitoring
  • Build rapport with patients to encourage open, two way communication
  • Supported daily care and wellbeing activities, promoting independence and dignity
  • Maintained daily activity records for reliable patient monitoring and assessment

Psychologist intern

Yencourage Rehabilitation Centre
02.2023 - 08.2023
  • Supported clients to complete rehabilitative treatment and achieve personal goals
  • Controlled test conditions to maintain integrity of results
  • Recognised and addressed patterns in client behaviours
  • Followed clinical guidelines to conduct assessments and formulate conclusion based on findings

Education

Bachelor of Science - Clinical Psychology

Yenepoya school of Allied health sciences

Master of Science - Psychology

Northumbria University
Newcastle, United Kingdom
09-2026

Master of Science - Psychology

Northumbria university
02.2025

Skills

  • customer service
  • Assessment skills
  • Active listening
  • Time bounded
  • Goal oriented
  • Integrity and ethics

Languages

English
Hindi
Malayalam

Personal Information

Date of Birth: 11/03/02

Timeline

Customer Service Executive

KAIRALI HOTEL
09.2023 - 09.2024

Child psychology intern

Anirvedha centre for child development
02.2023 - 09.2024

Clinical psychology intern

Yenepoya Medical College
02.2023 - 09.2023

Rehabilitation support worker

Link Centre for De-Addiction
02.2023 - 08.2023

Psychologist intern

Yencourage Rehabilitation Centre
02.2023 - 08.2023

Bachelor of Science - Clinical Psychology

Yenepoya school of Allied health sciences

Master of Science - Psychology

Northumbria university

Master of Science - Psychology

Northumbria University

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Varsha Naichilath