Varsha Naichilath
Newcastle Upon Tyne
Summary
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
KAIRALI HOTEL
2023.09 - 2024.09
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Child psychology intern
Anirvedha centre for child development
2023.02 - 2024.09
- Observed children with neurodevelopmental disorders and monitored their daily routines
- Conducted behavioral therapy sessions and worked as a remedial trainer
- Maintained daily activity records for reliable monitoring and assessment
- Trained the children to equip them with necessary social and functional skills and cope with their symptoms
Clinical psychology intern
Yenepoya Medical College
2023.02 - 2023.09
- Collected client data to assess cognitive, behavioural and emotional disorders
- Produced detailed client progress reports, reviewing with clients to establish treatment objectives
- Educated clients on mental health conditions
- Supported clients to complete rehabilitative treatment and achieve personal goals
- Conducted group and individual counselling sessions for key issues
- Carried out thorough patient assessments to support diagnosis and treatment
- Maintained daily activity records for reliable patient monitoring and assessment
Rehabilitation support worker
Link Centre for De-Addiction
2023.02 - 2023.08
- Reported health and wellbeing concerns to clinical teams to observation and monitoring
- Build rapport with patients to encourage open, two way communication
- Supported daily care and wellbeing activities, promoting independence and dignity
- Maintained daily activity records for reliable patient monitoring and assessment
Psychologist intern
Yencourage Rehabilitation Centre
2023.02 - 2023.08
- Supported clients to complete rehabilitative treatment and achieve personal goals
- Controlled test conditions to maintain integrity of results
- Recognised and addressed patterns in client behaviours
- Followed clinical guidelines to conduct assessments and formulate conclusion based on findings
Education
Bachelor of Science - Clinical Psychology
Yenepoya school of Allied health sciences
Master of Science - Psychology
Northumbria University
Newcastle, United Kingdom2026-09
Master of Science - Psychology
Northumbria university
02.2025
Skills
- customer service
- Assessment skills
- Active listening
- Time bounded
- Goal oriented
- Integrity and ethics
Languages
English
Hindi
Malayalam
Personal Information
Date of Birth: 11/03/02
Timeline
Customer Service Executive
KAIRALI HOTEL
2023.09 - 2024.09
Child psychology intern
Anirvedha centre for child development
2023.02 - 2024.09
Clinical psychology intern
Yenepoya Medical College
2023.02 - 2023.09
Rehabilitation support worker
Link Centre for De-Addiction
2023.02 - 2023.08
Psychologist intern
Yencourage Rehabilitation Centre
2023.02 - 2023.08
Bachelor of Science - Clinical Psychology
Yenepoya school of Allied health sciences
Master of Science - Psychology
Northumbria university
Master of Science - Psychology
Northumbria University