Varsha J Bhandary
Kent,United Kingdom
Summary
An organized professional who enjoys the challenge of keeping complex operations running smoothly. My background is in administrative coordination, with years spent managing busy schedules, managing appointments, streamlining workflows, and making sure communication between teams stays clear and effective. I am proficient in using different software tools to keep documentation accurate and processes efficient.
Beyond the paperwork there is a keen eye for detail and a knack for problem-solving, particularly focused on data integrity, with years spent managing busy schedules, managing appointments, streamlining workflows, and making sure communication between teams stays clear and effective. I am now looking to bring that combination of administrative experience and analytical thinking to a [Desired Position] role where quality and precision matter.
Overview
29
29
years of professional experience
Work history
Data Quality Analyst
Maidstone and Tunbridge Wells NHS Trust
Kent
2021.11 - 2026.12
- Validated monthly records across patient administration systems, including Sunrise, NHS Digital, Excel, and ODS Portal.
- Reduced data entry errors by 60% by creating validation checks and fixing discrepancies in administrative datasets.
- Improved data accuracy by identifying discharge inconsistencies, escalating systemic issues, and recommending targeted staff training.
- Handled daily General Practice files and sensitive patient reporting. I also corrected admission/discharge errors and pointed out specific areas where the team needed extra training to improve accuracy.
- Protected data integrity by monitoring key fields, ensuring system compliance, and mentoring staff on best practices.
Ophthalmology Coordinator
Maidstone and Tunbridge Wells NHS Trust
Kent
2020.01 - 2021.11
- Streamlined referral management by coordinating urgent referrals weekly from shared inbox systems, updating waiting lists, and scheduling appointments, according to urgency and location requirements to get patient accessed within a time frame of 2 weeks (under NICE guidelines)
- Resolved patient concerns and queries weekly, escalating issues to senior staff where necessary to maintain service standards.
Health Records Officer
Maidstone and Tunbridge Wells NHS Trust
Kent
2011.05 - 2020.01
- First point of contact for patients, doctors, and nursing staff as Outpatient Receptionist, ensuring a welcoming and efficient experience.
- Managed patient arrivals and record updates via PAS system, accurately recording appointment outcomes as provided by clinicians.
- Handled information requests from internal and external sources, ensuring full compliance with data protection and statutory policies.
- Maintained high-quality patient records, including physical filing, tracking, and data entry of patient demographics.
- Supported transition to digital records by preparing and scanning documentation into Clinical Workstation, allowing staff to access vital information instantly.
Subject Access Request Assistant
Maidstone and Tunbridge Wells NHS Trust
Kent
2008.11 - 2011.04
- Managed end-to-end SAR process, from initial logging to final response. I made sure every request was tracked accurately and handled with high level of security required for sensitive data.
- Used electronic health records and databases to track down specific information and maintain a clear, reliable history of each case’s progress.
- Kept subject access logs audit-ready at all times. I took care to identify any requests involving potential legal action early on, ensuring they were quickly routed to the Claims Department.
- Managed strict legal deadlines, proactively escalating cases to Head of Information Governance if a bottleneck seemed likely. Prioritized flagging potential delays early to ensure we never missed a compliance window.
- Managed central mailbox, answering queries directly and collaborating with wider Data Protection team whenever a request required a more technical or complex response.
- Maintained all standard correspondence and templates to ensure our team’s communication remained consistent and professional. I managed the physical side of the role, including secure collection, scanning, and return of paper files.
HR Assistant
SAI Associates
Mumbai
1998.06 - 2000.07
- Sourced and screened candidates weekly for open roles by reviewing resumes, preparing candidate portfolios, and coordinating with consultants on role requirements.
- Oversaw the essential administrative side of hiring, from verifying candidate backgrounds to keeping our applicant database organized and all recruitment paperwork up to date."
- Facilitated a positive candidate experience by managing interview logistics and providing clear, timely updates to applicants at every stage of the journey.
Education
Master of Business Administration (MBA) - Human Resource
Maharishi International University
Bengaluru, IndiaBachelor of Business Administration - Personnel management -Major
SDM College of Bussiness management
India 2001.04 -
Skills
- Administration: Appointment & Workflow Coordination, Stakeholder Relations, Professional Report Writing
- Software & Systems: : NHS Systems: PAS, Sunrise, Datix, ODS Portal, KOMS
- Tools: Word & PowerPoint,Excel,Outlook,MS Teams & SharePoint
- Compliance : Data Protection Procedures (GDPR), Documentation Accuracy, Risk Assessments
Timeline
Data Quality Analyst
Maidstone and Tunbridge Wells NHS Trust
2021.11 - 2026.12
Ophthalmology Coordinator
Maidstone and Tunbridge Wells NHS Trust
2020.01 - 2021.11
Health Records Officer
Maidstone and Tunbridge Wells NHS Trust
2011.05 - 2020.01
Subject Access Request Assistant
Maidstone and Tunbridge Wells NHS Trust
2008.11 - 2011.04
Bachelor of Business Administration - Personnel management -Major
SDM College of Bussiness management
2001.04 -
HR Assistant
SAI Associates
1998.06 - 2000.07
Master of Business Administration (MBA) - Human Resource
Maharishi International University