Varma Bijigiri
Preston,Lancashire
Summary
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customize client needs. Eager to enhance skills and achieve growth in organization.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Cority Technical Consultant
Cority
Manchester, Manchester
2024.06 - Current
- Delivered high-level technical support to clients by troubleshooting complex software issues.
- Optimised system performance for improved user experience by conducting regular system audits.
- Improved client satisfaction with timely resolution of their technical concerns.
- Conducted staff trainings on new software applications to enhance productivity.
- Collaborated with stakeholders for the successful delivery of key IT projects.
Application specialist
Accenture
Bengaluru, India
2023.01 - 2024.06
- Enhanced client relations by addressing CORITY software-related issues promptly.
- Delivered customer training for better understanding of the applications.
- Ensured seamless transition with thorough software upgrades.
- Resolved technical glitches to restore application functionality.
- Assisted in system auditing, ensured data integrity.
- Created detailed reports, provided regular updates on project progress.
- Documented all processes for future reference and analysis.
- Enhanced client relations by addressing software-related issues promptly.
Intern
BNP Paribas
Chennai, India
2022.04 - 2022.09
- Solved complex problems with effective teamwork and communication skills.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Provided valuable support for successful company events and meetings.
- Developed proficiency in various software applications with rigorous training sessions.
- Coordinated effectively with diverse teams for successful project execution.
Education
Bachelor of Science - Computer Science and engineering
CMR College of Engineering & Technology
India 2018.06 - 2022.07
Skills
- SQL
- AWS S3 ( Simple storage services)
- Linux, Windows
- AWS EC2 ( Elastic cloud computing)
- Programming (Python, Java, Nodejs, Ruby, C#)
- Networking fundamentals
- Systems administration (DNS, VPN)
Certification
AWS S3
AWS EC2
Microsoft Azure Fundamentals
Windows Technical Support
Languages
English
Native
Swedish
Intermediate
Hindi
Native
Accomplishments
I am pleased to inform you that I have been offered an onsite opportunity in the UK through Accenture India. Client: Cority
Timeline
Cority Technical Consultant
Cority
2024.06 - Current
Application specialist
Accenture
2023.01 - 2024.06
Intern
BNP Paribas
2022.04 - 2022.09
Bachelor of Science - Computer Science and engineering
CMR College of Engineering & Technology
2018.06 - 2022.07