VARGHESE MATHEW
London
Summary
- Accomplished Management and result oriented professional with more than 23 years of experience driving revenue growth and operational improvements in the highly competitive hospitality industry.
- Skilled relationship builder; gains the trust and respect of senior executives, staff, strategic partners, and clientele.
- Operations Management: Supports all daily hotel functions, from check-in/out to maintenance and events.
- Consistently achieving high 4 star merit standards [+84%] with both the AA and VB
- Prompted provisional re-grading to 4 stars from the AA (achieving an 85% AA Merit Score at 3 stars, one of the highest in East Anglia) as well as the hotel's first AA Rosette for excellent food.
- Passionate hospitality professional with international experience with some of the leading names in the industry
- Proven track record of successfully managing high-end, high-volume businesses and delivering on set targets
- Effective manager and trainer with strong analytical, problem solving and organizational abilities
- Hospitality degree from a Premier Hotel Management institute in India
- Solid background in luxury hotels and Rosette restaurants Willing to relocate: Anywhere
Overview
22
22
years of professional experience
1
1
Certification
Work history
Assistant Hotel Manager
Prince regent hotel london LGH Hotel Group-East London
London
10.2024 - 01.2026
- Responsible for the daily operation of the hotel.
- Overseen the daily operations of the front desk, housekeeping, and reservations departments to ensure guest satisfaction and operational efficiency, resulting in a 20% increase in positive feedback scores.
- Developed and implemented departmental policies, procedures, and service standards, achieving a 15% improvement in efficiency and adherence.
- Monitored and managed room inventory, yield, and pricing strategies, leading to a 10% revenue boost and 98% average occupancy rate.
- Trained, mentored, and evaluated a team of 50+ departmental staff, improving service delivery by 25%.
- Handled over 1000 guest concerns annually and ensured all issues were resolved promptly, maintaining an 85% positive guest experience throughout their stay.
- To ensure that all departments are fully staffed and running smoothly.
- To do walk-arounds of the hotel and ensure that everyone and everything is as it should be.
- To assist in departments to ensure smooth service. - To have contact with each department and inform them of the days, weeks schedules, future functions, and events.
- To greet and talk to guests and to anticipate and follow through on their requests. - To have a good knowledge of the hotel and all its equipment.
- To deal with guest complaints. - To deal with any emergencies which may occur. - To commit to the sustainability ethos of the hotel and to lead by example.
- To monitor procedures and equipment on an on-going basis to ensure that they have regard to both the employees and guests’ health and safety.
- To sell the hotel to any prospective guests, functions, groups, etc. - To communicate effectively with the management team of the hotel.
- To train, coach, counsel, and discipline employees when required. - To attend relevant meetings as directed by management.
- To monitor the standards of cleanliness of the hotel on an ongoing basis and ensure that standards are maintained.
- To ensure good lines of communication between departments.
- To offer suggestions for the improvement of the service and facilities.
- To regularly inspect staff changing rooms and ensure HACCP standards are maintained.
- New employee induction, including ensuring the correct records are updated and maintained.
- To set an example on presentation and grooming. - To follow through on tasks and projects. - Any other reasonable duties as directed by management
CONFERENCING & BANQUETING MANAGER/DUTY MANAGER
THE COUNTY HOTEL-CHELMSFORD, ESSEX
CHELMSFORD, ESSEX
10.2006 - 05.2024
- Responsible for the daily operations of 1 rosette restaurant, Lounge bar, 5 conference rooms and 1 function suite
- Participation and input towards F & B Marketing activities-To control and co-ordinate the activities of F & B departments on a day-to-day basis to ensure that the hotel provides the required standards of performance and service
- Support and work with all Head of Departments in all aspects of running this hotel.
- Deputizing for the GM and being a strong presence in the hotel, leading and motivating a team to deliver excellent customer service
- Managed refurbishment of hotel restaurant, lounge bar and function rooms
- Control of Banquet chinaware, cutlery, glassware, linen and equipment, Completion of function delivery sheets in accurate and timely fashion
- Completion of weekly schedules
- Schedule staff as necessary to ensure adequate and consistent levels of service
- Control of Banquet chinaware, cutlery, glassware, linen and equipment, Completion of function delivery sheets in accurate and timely fashion
- Follow-up each function by completing Function Critique and submit to the Sales
RESTAURANT SUPERVISOR
COOPER ISLAND BEACH CLUB-BRITSIH VIRGIN ISLANDS
01.2004 - 09.2005
- Ensure that staffing levels are correct in line with business needs and circumstances.
- Ensure all required training is carried out and implemented on shift.
- Monitoring stocks, cash handling, room charges and credit sales.
- Maintain a smoothing running outlet to the Brand Standards.
- Analyze staff evaluations and feedback to improve the customer's
Education
HOTEL MANAGEMENT
IHM MUMBAI
MUMBAI, INDIA 01.1996 - 1 2000
Skills
- Communication
- Inventory Management
- Customer service
- Revenue Management
- Leadership Skills
- Hotel Property Management Systems
Certification
- Good working knowledge of Rezlynx, Micros, Fidelio and Guestline, Opera Cloud
- Adavanced Fire Fighting, Food Safety Program & Diversity Management from Hospitality Groups.
- Certificate in Emergency First Aid at Work
- Level 3 certificate in Supervising Food Safety & Hygiene
- Welcome Host Plus Certified course by England Regional Tourist Boards-2007
- BIIAB Level 2
- Certificate for Legionella Awareness training
- National Certificate for Personal License Holders
- Attended Allergy/Allergen awareness training course-CIEH approved
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Industry: Hospitality & Tourism
- Total years of experience: 24
Timeline
Assistant Hotel Manager
Prince regent hotel london LGH Hotel Group-East London
10.2024 - 01.2026
CONFERENCING & BANQUETING MANAGER/DUTY MANAGER
THE COUNTY HOTEL-CHELMSFORD, ESSEX
10.2006 - 05.2024
RESTAURANT SUPERVISOR
COOPER ISLAND BEACH CLUB-BRITSIH VIRGIN ISLANDS
01.2004 - 09.2005
HOTEL MANAGEMENT
IHM MUMBAI
01.1996 - 1 2000