Varghese Mathew
Health Industry And Market Research Analyst
Basingstoke
Summary
Sales and Market Research Analyst with good experience in operations & project management offering outstanding presentation, communication, and cross-cultural team management skills. A highly results-oriented leader with an entrepreneurial attitude and over 20 years of diverse experience cutting across Sales, operations, Retail Measurement, Process Improvements, and Project Management. Handled clients worth 500000$ a year & ensured to cover the yearly targets by cutting waste, converting manual tasks into automation & getting new business on top of the existing business. Communication and Analytical Skill- Sets are my forte and with a strong passion for the Research and Insights Industry, I truly believe that I am well-positioned for Diverse Roles. Being Comfortable with Ambiguity, paying attention to detail, staying Motivated and Creative, and having the Ability to meet deadlines and deliver under pressure are Key transferable Skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Service Lead
NHS RHCH Winchester
06.2024 - Current
- Supervision and Management: Oversee and direct the work of domestic assistants, ensuring they are adequately trained and equipped to perform their duties effectively.
- Work Allocation and Scheduling: Plan and allocate tasks to domestic staff, ensuring efficient coverage and timely completion of cleaning duties.
- Quality Control: Monitor the quality of cleaning, ensuring it meets hygiene standards and safety regulations, and address any issues promptly.
- Infection Control: Implement and maintain infection control protocols, including proper use of cleaning products and equipment, and disposal of waste.
- Safety and Well-being: Ensure the safety of staff by providing appropriate training on handling hazardous materials and equipment and promoting safe work practices.
- Reporting and Communication: Report any faults or damages to the building or equipment to the appropriate authorities and communicate effectively with other departments within the hospital.
- Staff Training and Development: Provide ongoing training and support to domestic staff, ensuring they are up to date with best practices and relevant regulations.
- Compliance: Ensure compliance with all relevant legislation and guidelines, including those related to hygiene, safety, and waste management.
- Budget Management: Contribute to the management of the domestic services budget, ensuring cost-effective operations.
- Performance Management: Evaluate the performance of domestic staff, provide feedback, and address any areas for improvement.
Customer Service
Tesco Mobile
03.2024 - Current
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, and listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modeling great standards of dress, and being ready to serve customers.
- Detailed knowledge of our products, having confident conversations with customers demonstrating this passion.
- Performing the service culture in my department role modeling helpful and friendly service behavior and demonstrating enthusiasm to do what’s right for customers.
- Working with the business to grow sales, delivering your personal Tesco Phone Shop targets.
- Supporting my manager to control costs in my department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
- Developed and maintained relationships with key customers, increasing customer loyalty.
- Analyzed customer feedback and developed strategies to increase customer satisfaction and loyalty.
Warehouse Operator
Staffline
01.2024 - 03.2024
- Operated a forklift to move and store materials, resulting in a 5% increase in warehouse efficiency.
- Utilized a Warehouse Management System (WMS) to track and manage inventory with accuracy and precision.
- Coordinated the delivery of goods to various shops across UK from a reputed retail leader, ensuring on-time delivery with minimal delays.
- Managed inventory levels to ensure accurate stock counts.
Project Manager
NIELSENIQ
03.2022 - 08.2023
- Project Manager for Panel Management in Developing Asia, Own the Multigenerational strategic roadmap for Panel Management to ensure business needs are met for both functionality and productivity attainment.
- Proactively identify mitigation opportunities for productivity gaps through functional capabilities and deployment accelerations. Convert manual tasks into automation to have $ savings.
- Own the global standards for operational processes by defining and maintaining the operational standards (SOPs), operational flows, and training content.
- Mentored and coached project team members to ensure project success. Developed a project plan that successfully delivered a project ahead of schedule and within budget covering 12 countries across MENAP region.
Client Liaison Manager
NIELSENIQ
01.2019 - 02.2022
- Client Liaison Manager Arabian Peninsula for Nestle, Mondelez, Fromagerie Bel, Kellogg's, NFPC, Baladna, Mars, Ferrero & Heinz, Client Liaison - Arabian Peninsula handling 700000$ value business.
- Generated new business leads through cold calling and networking, resulting in a 10% increase in new client acquisition for 3 consecutive years.
- Key activities include supporting & resolving daily queries/issues of the Clients, servicing the client on a need basis, being the bridge between the Commercial and Operations teams within the organization, and meeting the client for presentations and discussions for improvement.
- Coordinated with cross-functional teams to ensure successful execution of client projects.
- Developed and maintained a database of client information, allowing for easy tracking of customer records and interactions.
Regional Leader
NIELSENIQ
05.2004 - 12.2018
- Product Reference Date in NielsenIQ has the Primary Responsibility to Maintain and Expand the Exhaustive Database of all CPG Items across the globe.
- Lead and Coach a team of Highly Skilled and Qualified SME across geographical boundaries and cultures in Delivering Business-as-usual commitments.
- Drive resourcing decisions to Achieve Commitments and Manage Product Budgets, Scope, Schedule, Quality, and Risks. Develop compelling Business Cases for New Strategic initiatives and liaise with Senior Management.
- Accuracy in predicting Potential delays, Cost overruns, and Margin Variations for all Projects.
- Responsible for preparing Pre-Layouts for Client Service Executives and Clients about the Categories in FMCG space to create new business.
Education
M.Phil -
Annamalai University
05.2002 - 03.2003
Master of Science - undefined
Annamalai University
04.2000 - 04.2002
Bachelor of Arts - undefined
St. John's College
05.1994 - 04.1997
Skills
- Microsoft Excel
- Business Case
- Reference Data
- Closing (Sales)
- Planning
- Management Process
- Team Leadership
- Team Management
- Collaboration
- Operations Leadership
- Microsoft PowerPoint
- Project Integration
- Mitigation Management
- Scheduling
- Resourcing
- Outsourcing
- Automation
Certification
Green Belt Certification, Sharjah, Sharjah, United Arab Emirates, 10/01/21, 02/28/22, Certified Lean Six Sigma Green Belt possesses with all aspects of the Lean Six Sigma Method including competence in subject matters contained within the phases of Define, Measure, Analyze, Improve, and Control (DMAIC).
Timeline
Service Lead
NHS RHCH Winchester
06.2024 - Current
Customer Service
Tesco Mobile
03.2024 - Current
Warehouse Operator
Staffline
01.2024 - 03.2024
Project Manager
NIELSENIQ
03.2022 - 08.2023
Client Liaison Manager
NIELSENIQ
01.2019 - 02.2022
Regional Leader
NIELSENIQ
05.2004 - 12.2018
M.Phil -
Annamalai University
05.2002 - 03.2003
Master of Science - undefined
Annamalai University
04.2000 - 04.2002
Bachelor of Arts - undefined
St. John's College
05.1994 - 04.1997
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