Vanlalhriatpuii
Hospitality Professional
Aizawl
Summary
Proven track record in enhancing guest satisfaction and streamlining service operations, as demonstrated at P&O Cruise, Carnival U.K. Expert in food safety and presentation, coupled with exceptional teamwork and collaboration skills, significantly reduced food waste and improved dining experiences. Achieved notable improvements in cleanliness and guest service efficiency.
Overview
9
9
years of professional experience
Work History
Buffet Attendant
P&O Cruise, Carnival U.K
05.2023 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted in training new hires on best practices for buffet attendance, contributing to an overall improvement in team performance.
- Optimized buffet presentation through careful arrangement of dishes according to aesthetic appeal and accessibility for guests.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
- Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
- Expedited service times by efficiently arranging food items on the buffet line for easy access.
- Contributed to positive dining experiences by greeting guests with a friendly demeanor and assisting with their needs.
- Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
- Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
- Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
- Minimized wait times for guests, skillfully managing busy periods while maintaining high-quality service standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
Agent
Teleperformance
08.2021 - 04.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Restaurant Hostess
The Suryaa Hotel
02.2021 - 08.2021
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Caregiver
J&J Employment
08.2015 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
No Degree - Arts
Govt Public Higher Secondary School
Aizawl 04.2001 -
High School Diploma -
Govt Mizo High School
Aizawl 04.2001 -
Skills
Excellent customer service
Cleanliness and hygiene
Food safety knowledge
Food presentation
Reliability and punctuality
Teamwork and Collaboration
Food Safety
Languages
Mizo , English, Hindi
Native language
Timeline
Buffet Attendant
P&O Cruise, Carnival U.K
05.2023 - Current
Agent
Teleperformance
08.2021 - 04.2023
Restaurant Hostess
The Suryaa Hotel
02.2021 - 08.2021
Caregiver
J&J Employment
08.2015 - 01.2020
No Degree - Arts
Govt Public Higher Secondary School
04.2001 -
High School Diploma -
Govt Mizo High School
04.2001 -