Summary
Overview
Work history
Education
Skills
Timeline
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Vanita Branton

Stanmore,Middlesex

Summary

Accomplished professional with expertise in GDPR, CRM systems, and advanced safeguarding. Proficient in child protection and Prevent KCSIE23, with a strong command of SIMS and legal case management systems. Demonstrates exceptional skills in Microsoft Office, Windows, SharePoint, and accounting software such as SAP Version 1.4 and Sage Line 50. Experienced in computerised payroll and bookkeeping, with a solid foundation in information and communication technology. Adept at business administration and IT user skills, showcasing computer literacy and integrated business technology knowledge. Previous experience as a Heathrow Passenger Services Agent highlights adaptability in high-pressure environments. Career goal includes leveraging technical skills to enhance organisational efficiency and compliance.

Overview

15
15
years of professional experience

Work history

Receptionist & Administrator

NEC Software Solutions
London, Middlesex
10.2024 - 07.2025
  • Undertaking instructions from the NEC Client Services Manager and adjudicators, in line with policies and procedures
  • Actively contribute in the delivery of a comprehensive support service within London Tribunals
  • Front of house reception, Dealing with a wide range of personal, written and telephone enquiries to the service, queries from adjudicators
  • Dealing with case management issues and enquiries which require the attention of London Tribunals management team and tribunal assistants, undertake preliminary enquiries and refer on where necessary
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.


Administrator & Mail Sorter

Royal Mail
London, Middlesex
11.2024 - 12.2024
  • Assisting with a wide range of customer service, checking parcels and letters received from customers are sent to the right destination
  • Distribution of the mail and postage are paid correctly, Checking all postcodes are correct and parcels are counted and are logged

Legal Practice Management Administrator

Harrow Council
London, Middlesex
07.2024 - 09.2024
  • Working with partners, including in-house providers, to maximise the potential of case management and other IT systems
  • Working with assessors, partners and Law Society to ensure that Lexcel, IIP & IAA standards are complied with, producing reports of hours for the clients of HB Public Law, ensuring all chargeable time is recorded and appropriately billed
  • File management, storage & destruction, Ensuring data is handled
  • To support the delivery of a number of projects across the Legal Practice
  • Utilised multi-line telephone system to manage incoming calls effectively.

Receptionist & Administrator

Seva Education
London, Middlesex
04.2024 - 06.2024
  • Front of house reception, greeting and assisting visitors, general administrative duties
  • Using the school's internal system to record data SIMS
  • Communicating effectively with students, staff and parents in a professional and friendly manner, Dealing with Local Authority, Government, NHS
  • Taking messages and ensuring they are passed to the appropriate staff member in time, general administrative duties and dealing with the post, Supporting students age 7-25 years that have diverse needs and mental health, ASD, ADHD
  • Maintained an organised reception area for a professional business environment.
  • Maintained accurate logs of visitor entries for security purposes.

Corporate Receptionist & Administrator

Department of Business, Energy and Industrial Strategy
London, Middlesex
10.2023 - 03.2024
  • Front of house reception, greeting and assisting visitors
  • Managing incoming calls and directing them as necessary
  • Taking messages and ensuring they are passed to the appropriate staff member in time, General administrative duties and dealing with the post
  • Facilities and maintenance and ordering stationery
  • Streamlined administrative processes by implementing innovative solutions.
  • Handled queries from staff members promptly thus resolving issues quickly.

Business Support Assistant

UK Power Networks Limited
London, Middlesex
10.2022 - 10.2023
  • Providing all round administrative support for team of project managers
  • Setting up details of new projects to be completed on computer system
  • Tracking projects being completed from instigation stage to completion
  • Liaising extensively with clients during project period and managing queries
  • Managing client billing process which were usually spread over three payment schedules, raising purchase orders for supplier, managing invoice process, managing applications from new business clients
  • Monitoring projects and ensuring that works were completed on schedule
  • I have performed well doing various tasks
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Provided excellent service with attention to detail in document preparation.
  • Maintained high customer satisfaction with timely response to enquiries.

Administrator

Central Family Court and Court of Protection
London, Middlesex
05.2022 - 09.2022
  • Prioritise urgent files to ensure they get done within a certain time frame
  • Prepare and amend various court orders given by judges and authorised court officers
  • Seal court orders and send them to local authorities, solicitors, and clients
  • Use the Casrec system to update the status and information of cases
  • Answer queries and advise members of the public by responding to telephone calls and emails
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.

Finance & Administrator

Royal Mail
London, Middlesex
11.2010 - 05.2022
  • Assisting with a wide range of customer service and finance tasks, responsible for sales ledger accounts, managing accounts and overseeing the billing function
  • Monitoring client accounts and chasing overdue payments when needed
  • Handling fraudulent, fraud cases and forwarding to the fraud department
  • Checking samples of parcels and letters received from post offices
  • Managing any client account queries that arose and resolving all issues
  • Maintaining computerised database records and updating details held when needed
  • Dealing with business clients and the public with queries and building rapport with clients
  • Recovered over £100,000 worth of revenue from companies and clients this year alone, exceeded targets and key performance indicators year after year, and received a long-term service award, I will go that extra mile
  • Ensured up-to-date knowledge of financial regulations through regular professional development courses.
  • I have work with established companies, main one being Royal Mail where I had been for 12 years.
  • I did a variety of work that allowed for to increased my skill level and abilities.
  • Provided administrative support to finance team, enhancing overall productivity levels.

Education

BTEC Level 2 Diploma - Business Administration

West Thames College
London

BTEC First - Business & Finance

College of North West
London

BTEC Level 2 Diploma - Business Administration

West Thames College
London

GCSE - English Language, English Literature, Mathematics, Physics, History, Geography, French

Copland High School
London

Skills

  • GDPR
  • CRM systems
  • Advanced Safeguarding
  • Child Protection
  • Prevent KCSIE23
  • SIMS
  • Legal case management system
  • Microsoft Office
  • Windows
  • SharePoint
  • Accounting
  • Sap Version 14
  • Sage Line 50
  • Computerised Payroll
  • Bookkeeping
  • Information and Communication Technology
  • Business Administration
  • IT User Skills
  • Computer Literacy
  • Integrated Business Technology
  • Heathrow Passenger Services Agent
  • Adocsx Command Centre
  • Matrix Booking

Timeline

Administrator & Mail Sorter

Royal Mail
11.2024 - 12.2024

Receptionist & Administrator

NEC Software Solutions
10.2024 - 07.2025

Legal Practice Management Administrator

Harrow Council
07.2024 - 09.2024

Receptionist & Administrator

Seva Education
04.2024 - 06.2024

Corporate Receptionist & Administrator

Department of Business, Energy and Industrial Strategy
10.2023 - 03.2024

Business Support Assistant

UK Power Networks Limited
10.2022 - 10.2023

Administrator

Central Family Court and Court of Protection
05.2022 - 09.2022

Finance & Administrator

Royal Mail
11.2010 - 05.2022

BTEC Level 2 Diploma - Business Administration

West Thames College

BTEC First - Business & Finance

College of North West

BTEC Level 2 Diploma - Business Administration

West Thames College

GCSE - English Language, English Literature, Mathematics, Physics, History, Geography, French

Copland High School

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