Mizbon Jaques
Summary
Skilled Customer Service professional with extensive experience providing first-class service within office and call centre settings. I'm energetic, enthusiastic, go getting and very practical individual who is committed to delivering high quality information. Consistently exceed expectations through a dedicated work ethic and passion for helping people. Dedicated to self-development, ensuring consistent best practice and first-class results.
Overview
8
8
years of professional experience
Work history
OFFICE CARGO AGENT
Worldwide Flight Services (WFS)
Hounslow, Middlesex, Middlesex
02.2024 - 07.2025
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process
- Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments
- Track shipments in transit and provide updates to customers as needed
- Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies
- Capture data entries into WFS and other airlines computer systems
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards
- Build relationships and liaise with customer airlines and their customers
Customer Service Baggage Tracing Agent
Global Baggage Solutions Limited
Hounslow
06.2023 - 08.2023
- Baggage tracing, reconciliation, assisting passengers with lost or damaged baggage, and passenger service agent duties.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes. Offered prompt solutions to maintain customer satisfaction. Offered detailed advice on product and service benefits.
- Assisted manager in implementing and updating procedures to sustain quality standards. Monitored conveyor belt to detect and remove sub-standard products. Wore appropriate protective gear to minimise risk of accidents or injury.
Store Operative
ABM Aviation
Hounslow
06.2021 - 06.2023
- Set up and performed test activities, assessing equipment function and quickly rectifying errors. Organised work schedules to meet demanding production goals. Monitored gauges, dials and indicators to verify proper machine operation. Tracked parts and devices used on service calls, reordering required items to maintain plentiful stock.
- Provide technical training to co-workers and new staff, clearly interpreting jargon for ease of comprehension. Organised work schedules effectively to meet demanding production goals. Picked and packed with speed and precision. Kept clean working areas for safe, productive warehouse environments.
- Executed diagnostics, troubleshooting and evaluations on electrical and mechanical equipment.
Customer Assistant Warehouse
Wincanton PLC
Greenford, Greenford
09.2020 - 06.2021
- Assist with the unloading / loading of supplier’s vehicles, ensuring there is supporting paperwork that corresponds to all the items.
- Check the stock coming onto the site in preparation for Put away.
- Replenishment of stock from stock located with the Racks to the Pick Face.
- Wrap pallets in a cost efficient manner ensuring all stock is kept safe for storage or transportation.
- Accurately pick Haulier, Customer Collections and Same Day orders generated from the sales office onto pallet and mark them clearly to ensure correct delivery address and paperwork is attached.
- Ensure any broken cases are cleaned to remove any traces of glass and then sorted and logged onto the breakages sheet.
- Ensure Health & Safety procedures are followed.
Passenger Service Agent
COBALT GROUND HANDELING SOLUTION
Room 2535/Terminal Four, Hounslow
01.2017 - 08.2020
- Check-in: Assisting passengers with the check-in process, which can involve traditional check-in counters or self-service kiosks (CUSS terminals).
- Baggage Handling: Weighing and tagging luggage, potentially including collecting excess baggage fees and handling baggage discrepancies.
- Boarding: Managing the boarding process at the departure gate, verifying passenger documents, making announcements, and ensuring passengers board the correct flight and are seated appropriately.
- Arrival and Transfers: Assisting arriving passengers and those transferring between flights.
- Special Assistance: Taking care of unaccompanied minors (UMs), passengers with reduced mobility (PRMs), VIPs, and individuals requiring special assistance.
- Customer service excellence
Information and Queries: Answering passenger questions about flights, gates, delays, baggage, and airport facilities. - Resolving Issues: Handling passenger complaints and concerns professionally, including dealing with delays, disruptions, missed connections, or lost baggage, in coordination with airline policies.
- Service Delivery: Striving to deliver the best possible customer service experience for the airlines Cobalt represents.
Maintaining High Standards: Ensuring customer service standards and other agreed upon standards (e.g., SLAs) are met.
Education
NCFE Level 2 Certificate in Understanding Climate - NCFE Level 2 Certificate in Understanding Climate
Forwardtrust
United Kingdom 01/2024 - 01/2024
NCFE Level 2 Aviation Operation On The Ground - NCFE Level 2 Aviation Operation On The Ground
Oyster Training Group
London, ENG01.2015
Diploma in International Airlines And Airport Management - Diploma in International Airlines And Airport Management
Travaco Aviation Academy
Margao,goa 08.2014
IATA Amadeus GDS Training - IATA Amadeus GDS Training
Travaco Aviation India Pvt. Ltd.
Margao, Goa01.2014
TRAVEL AND TOURISM MANAGEMENT - TRAVEL AND TOURISM MANAGEMENT
Travaco Aviation Academy India Pvt. Ltd.
Margao , GOA 01.2014
ADVANCE EXCEL - ADVANCE EXCEL
Manipal Instute Of Computer Education
Margao, Goa 07.2013
Bachelor Of Commerce Degree in Banking And Finance - Bachelor Of Commerce Degree in Banking And Finance
Shree Damodar College Of Commerce And Economics.
Goa01.2013
Tally 9 - TALLY 9
DIGICOM COMPUTER EDUCATION
Margao, Goa 07.2010
Certificate of Higher Education - GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION , ALTO-BETIM , GOA .
Shree Damodar College Of Commerce And Economics.
Margao, Goa 05.2010
Secondary School Certificate - Secondary School Certificate
Loyola High School
Margao, Goa 05.2008
Skills
- Strong Verbal Communication
- Attention to details
- Complaint resolution
- Customer service expert
- Sales negotiating
- Telephone skills
- Adaptive team player
- Cash and card processing
- Problem solver
- Strong customer service orientation
- Multi-line phone talent
Timeline
OFFICE CARGO AGENT
Worldwide Flight Services (WFS)
02.2024 - 07.2025
Customer Service Baggage Tracing Agent
Global Baggage Solutions Limited
06.2023 - 08.2023
Store Operative
ABM Aviation
06.2021 - 06.2023
Customer Assistant Warehouse
Wincanton PLC
09.2020 - 06.2021
Passenger Service Agent
COBALT GROUND HANDELING SOLUTION
01.2017 - 08.2020
NCFE Level 2 Certificate in Understanding Climate - NCFE Level 2 Certificate in Understanding Climate
Forwardtrust
01/2024 - 01/2024
NCFE Level 2 Aviation Operation On The Ground - NCFE Level 2 Aviation Operation On The Ground
Oyster Training Group
Diploma in International Airlines And Airport Management - Diploma in International Airlines And Airport Management
Travaco Aviation Academy
IATA Amadeus GDS Training - IATA Amadeus GDS Training
Travaco Aviation India Pvt. Ltd.
TRAVEL AND TOURISM MANAGEMENT - TRAVEL AND TOURISM MANAGEMENT
Travaco Aviation Academy India Pvt. Ltd.
ADVANCE EXCEL - ADVANCE EXCEL
Manipal Instute Of Computer Education
Bachelor Of Commerce Degree in Banking And Finance - Bachelor Of Commerce Degree in Banking And Finance
Shree Damodar College Of Commerce And Economics.
Tally 9 - TALLY 9
DIGICOM COMPUTER EDUCATION
Certificate of Higher Education - GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION , ALTO-BETIM , GOA .
Shree Damodar College Of Commerce And Economics.
Secondary School Certificate - Secondary School Certificate
Loyola High School
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