Vania Almeida
London,United Kingdom
Summary
Experienced and versatile hospitality and retail professional with experience in customer service, food preparation, team supervision and high-volume environments. Skilled in delivering excellent customer service, working under pressure, and maintaining high standards of cleanliness and efficiency. Currently working in a premium hospitality venue in London.
Overview
2027
2027
years of professional experience
Work history
Waiter
Rhubarb Hospitality (Sky Garden)
London, UK
2024.03 - Current
- Provided high-level table service in a premium hospitality environment.
- Took food and drink orders and ensured accurate and timely service.
- Delivered excellent customer service in a busy, high-end venue.
- Maintained cleanliness and followed strict service and hygiene standards.
Cleaning Supervisor
Kingdom (Citi Bank)
London, UK
- Supervised cleaning operations within a corporate banking environment.
- Ensured high standards of cleanliness and hygiene across office areas.
- Coordinated daily tasks and supported cleaning staff when required.
- Carried out quality checks to ensure compliance with site standards.
Café Assistant
Silvio's Coffee Bars
London, UK
- Assisted with opening the café and preparing it for daily service.
- Prepared sandwiches, salads, breakfasts and drinks.
- Served customers and operated the till during service.
- Maintained cleanliness and food hygiene standards.
Assistant Administrative / Secretary
Brandplus
Portimão, Portugal
- Provided administrative and secretarial support to daily office operations.
- Managed phone calls, emails and client communication.
- Organised documents, filing systems and schedules.
- Supported management with basic administrative tasks and coordination.
Restaurant Manager
O Seu Bitoque
Portimão, Portugal
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Supervised and coordinated staff during shifts.
- Handled customer service issues and maintained service quality standards.
- Managed cash handling, closing procedures and end-of-day reports.
Retail Sales assistant
Primark
Portimão, Portugal
- Assisted customers and provided support on the shop floor
- Replenished stock and maintained product displays
- Operated tills and processed customer transactions
- Ensured a clean, organised and welcoming store environment
Retail Sales assistant
Natura Invicta
Portimão, Portugal
- Delivered customer service and actively promoted products to increase sales
- Worked towards daily and individual sales targets in a performance-driven environment
- Processed cash and card transactions accuratelly
- Responsible for end-of-day cash handling and store closing procedures
Education
A-Levels - Bar & Hospitality Course
Escola Secundaria Manuel Teixeira Gomes
PortugalA-Levels - Commissary
SISEP
PortugalSkills
- Customer Service & Communication
- Food Preparation & Hygiene Standards
- Cash Handling & POS Systems
- Working in Fast-Paced Environments
- Teamwork & Reliability
- Opening & Closing Procedures
Languages
Portuguese
Native
English
Intermediate
Timeline
Waiter
Rhubarb Hospitality (Sky Garden)
2024.03 - Current
Cleaning Supervisor
Kingdom (Citi Bank)
Café Assistant
Silvio's Coffee Bars
Assistant Administrative / Secretary
Brandplus
Restaurant Manager
O Seu Bitoque
Retail Sales assistant
Primark
Retail Sales assistant
Natura Invicta
A-Levels - Bar & Hospitality Course
Escola Secundaria Manuel Teixeira Gomes
A-Levels - Commissary
SISEP