Van Hoang Vo
London,United Kingdom
Summary
A highly skilled professional known for being adept at problem-solving and maintaining calm under pressure. Possessing exceptional communication skills, I am a self-driven individual who excels at working independently while remaining a valued and flexible team player. Following a planned personal sabbatical, I am now fully energised and committed to leveraging these competencies to achieve organisational goals and drive success.
Overview
17
17
years of professional experience
Work history
Career Sabbatical (Planned)
Sabbatical
2025.09 - Current
- Purposefully stepped away from professional duties to undertake a planned sabbatical for personal travel and development.
- Maintained a high level of personal organisation and self-motivation while managing independent projects.
- Now fully energised and prepared to return to a long-term professional role, leveraging a refreshed perspective and established expertise.
Blended Correspondence Admin (SME)
UW
London
2015.11 - 2025.09
- Served as the Senior Subject Matter Expert (SME) for the department, acting as the primary point of technical and procedural knowledge for the wider business.
- Assisted team in managing first point of contact for UK business correspondence.
- Contributed to achieving service level agreement targets consistently.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
UK Deployment Coordinator
VIRGIN ACTIVE
London
2014.06 - 2015.07
- Assisted specialist team in deploying multi-million pound membership system project across UK clubs.
- Supported development of training material for UK business implementation.
- Provided membership system assistance to all clubs in the UK.
- Coordinated project tasks for successful and timely completion.
- Coordinated staff training sessions to enhance skills and knowledge base.
Senior Customer Service Manager
VIRGIN ACTIVE
London
2010.12 - 2014.06
- Facilitated support to clubs and members for escalated complaints across UK business.
- Assisted in managing legal and health and safety claims through email, letters, and phone.
- Supported a team of three regional customer service managers.
- Resolved escalated issues promptly for seamless customer experiences.
- Introduced efficient tracking systems to improve overall service delivery.
- Prioritised tasks according to urgency and importance for effective workflow.
Managing Supervisor
VN BAR
Birmingham
2008.11 - 2010.07
- Assisted in supervising staff within family-run restaurant and bar business.
- Supported business growth initiatives during challenging economic conditions.
- Helped identify new revenue streams to improve financial performance.
Education
Access to Computing Grade 3 - basic computer programming ( PASCAL, C++ )
NEWHAM COLLEGE OF FURTHER EDUCATION
LondonSkills
- Discretion and confidentiality
- Problem-solving
- Communication skills
- Calm under pressure
- Flexible team player
- Resourcefulness
Custom
FURTHER WORK EXPERIENCE AVAILABLE UPON REQUEST
Personal Information
Nationality: British
References
References available upon request
Timeline
Career Sabbatical (Planned)
Sabbatical
2025.09 - Current
Blended Correspondence Admin (SME)
UW
2015.11 - 2025.09
UK Deployment Coordinator
VIRGIN ACTIVE
2014.06 - 2015.07
Senior Customer Service Manager
VIRGIN ACTIVE
2010.12 - 2014.06
Managing Supervisor
VN BAR
2008.11 - 2010.07
Access to Computing Grade 3 - basic computer programming ( PASCAL, C++ )
NEWHAM COLLEGE OF FURTHER EDUCATION