Vangjel Gjoka
Liverp,United Kingdom
Summary
A dedicated professional with a strong aptitude for entertainment and a calm demeanour. Demonstrates exceptional patience and composure, particularly with difficult customers. Known for fast learning, strong memory retention, and the ability to work effectively both in teams and independently. Available for night shifts, bringing reliability and flexibility to any role. Career goals include leveraging these skills to contribute to a dynamic and customer-focused environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant waiter
Helios
Laimos, Greece
05.2021 - 06.2023
- Managed large group reservations with meticulous attention to detail.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Promoted daily specials and limited-time offerings to increase sales.
- Performed closing duties including cleaning and preparing tables for next day's service.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Cook's assistant
Aza Complex
TIRANA, ALBANIA
10.2020 - 04.2022
- Collaborated closely with other kitchen staff, fostering a harmonious working environment.
- Handled customer complaints promptly and professionally.
- Assisted in menu planning, contributing innovative ideas for new dishes.
- Supported head cook during busy periods, maintaining efficiency under pressure.
- Performed deep cleaning tasks on a weekly basis to maintain high standards of cleanliness.
- Helped maintain kitchen inventory, ensuring constant availability of necessary items.
- Cleared tables to remove dirty utensils and leftover food items.
Bartender
Chiringuito Victors Beach
MArbella, Spain
05.2018 - 09.2019
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Developed rapport with regular patrons fostering a loyal customer base.
- Created an inviting atmosphere through friendly interaction with customers.
Education
Economy
Ismail Qemali
Tirana , Albania 09.2020 - 05.2021
Skills
- Fast learner
- Patience and composure
- Patience with difficult customers
- Work in team as well as a solo worker
- Night shift availability
- Strong memory retention
- Entertainment aptitude
- Calm demeanour
Affiliations
- social media menagment
Languages
English
Advanced
Albanian
Proficient (C2)
Spanish
Intermediate
Turkish
Intermediate
Timeline
Restaurant waiter
Helios
05.2021 - 06.2023
Cook's assistant
Aza Complex
10.2020 - 04.2022
Economy
Ismail Qemali
09.2020 - 05.2021
Bartender
Chiringuito Victors Beach
05.2018 - 09.2019
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