Vanessa J Marvell
Reading
Summary
Dedicated Office Manager with extensive experience in the housing repairs sector, maintaining strong internal and external relationships. Committed to delivering exceptional customer service and fostering a productive work environment. Effective communicator with a proven history of reliability and professionalism.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Metro Digital TV
Wokingham, Berkshire
2014.07 - Current
- Resolved client complaints, enhancing customer satisfaction
- Liaised with clients to address needs and provide support
- Managed invoicing processes, ensuring timely payments for services
- Payment handling
- Booking contractors
- Scheduling repairs
- Quoting for remedial work.
- Performed diagnostics to identify issues
- Distributing workloads
- Diary management
- Reason for leaving: Redundancy.
Sales consultant
Walmsley Estate Agents
Caversham, Reading
2013.04 - 2014.06
- Negotiated property offers with sellers and buyers to reach mutually acceptable sale prices.
- Facilitated sale progression by coordinating communication between buyers, sellers, and solicitors.
- Guided potential buyers through property viewings to highlight key selling points.
- Register clients' interest for property and encourage valuations.
- Prepared correspondence for all stages of the sale process from property onboarding to completion.
- Ensure departmental post is franked and sent.
- Arrange diary for viewings and book with clients.
- Ensured timely updates to property files to reflect current status.
- Reason for leaving – Office relocation with increased working hours.
Facilities Management Receptionist
Mace Macro
Reading, Berkshire
2012.05 - 2013.04
- Handled enquiries via email, phone, or front desk, providing efficient and courteous assistance to staff and visitors.
- Assist visitors to the office.
- Scheduled and coordinated taxi bookings for staff and visitors.
- Checked and approved monthly taxi invoices, ensuring accuracy and timely processing.
- Deal with request for meeting rooms & book through Microsoft office.
- Sourced and requested necessary stationery items for office use, maintaining adequate supplies to support daily operations.
- Deliver and send post.
- Issue Loan Cards (temporary pass cards).
- (SABMiller contract)
- Reason for leaving – temp contract (Maternity Cover)
Medical Receptionist
Woodley Centre Surgery
Reading, Berkshire
2009.11 - 2012.05
- Allocated appointments based on priority of medical needs to optimise patient care.
- Addressed patient complaints and inquiries professionally, enhancing patient satisfaction.
- Make appointments via telephone and reception desk.
- Order prescriptions via post & online request.
- Managed opening and closing procedures for surgery, ensuring smooth daily operations.
- Book patient transport/ambulances.
- Order the administration documents required for surgery.
- Reason for Leaving – Part-time and wanted full-time
Medical Administration Clerk / Receptionist
Cardiology, QE hospital
Gateshead, Tyne & Wear
2007.02 - 2009.09
- Answer telephone inquiries.
- Collect medical reports/notes.
- Book Echocardiogram scans, Breathing, exercise tests & ECGs for technicians.
- Coordinated ordering of stationery supplies to ensure uninterrupted office operations.
- Generated end-of-day reports to support operational oversight.
- Collected and analysed statistical data to inform departmental decisions.
- Reason for leaving – Moved Home
Medical Receptionist
Birtley Medical Centre
Birtley, County Durham
2004.09 - 2007.09
- Book via telephone & front desk appointments for the surgery.
- Handled enquiries related to daily surgery operations, providing timely assistance to patients and staff.
- Processed and managed prescription orders for patients.
- Scanned medical information onto patient notes to ensure accurate and up-to-date records.
- Generated and mailed letters to inform patients about appointments or health updates.
- Secured and opened surgery premises daily, ensuring a safe and welcoming environment for patients and staff.
- Book house calls/visits for GPs.
- Supported patients in scheduling appointments through the Choose and Book service.
- Sought full-time employment opportunities to advance career.
Medical Receptionist
Royal Berkshire Hospital
Reading, Berkshire
2001.10 - 2004.03
- Managed incoming telephone enquiries, providing accurate information and assistance to enhance patient experience.
- Booked choose and book appointments via call centre, facilitating efficient scheduling for patients.
- Book patients in/out of clinics.
- Prepared clinics for consultants and patients, ensuring readiness for appointments.
- Collect medical records.
- Run end of day reports.
- Reason For leaving – Moved home
Education
Wargrave Berekshire -
Wargrave Piggott Comprehensive School
Wargrave Berekshire Skills
- Customer service strategy
- Customer management
- Process improvement
- Data analysis
- PAS (Patient Administration system)
- EMIS (GP surgery appointment system)
- Microsoft Outlook
- Microsoft Word
- Leadership skills
- Staff development
- Issue resolution
References
References are available on request.
Timeline
Customer Service Manager
Metro Digital TV
2014.07 - Current
Sales consultant
Walmsley Estate Agents
2013.04 - 2014.06
Facilities Management Receptionist
Mace Macro
2012.05 - 2013.04
Medical Receptionist
Woodley Centre Surgery
2009.11 - 2012.05
Medical Administration Clerk / Receptionist
Cardiology, QE hospital
2007.02 - 2009.09
Medical Receptionist
Birtley Medical Centre
2004.09 - 2007.09
Medical Receptionist
Royal Berkshire Hospital
2001.10 - 2004.03
Wargrave Berekshire -
Wargrave Piggott Comprehensive School