Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Vanessa Aboagyewaah Addo

reading,United Kingdom

Summary

Skilled professional with extensive experience in coordination, customer service, and safety compliance. Proficient in English and security protocols, ensuring operational efficiency and high-quality service delivery. Expertise in hazardous materials handling, waste disposal, and inventory management while adhering to safety policies. Strong communication skills and multitasking abilities, with proficiency in Microsoft Office and a commitment to exceptional care in hospitality services.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Back of house porter

Jockey Club Catering
Epsom, Surrey
07.2025 - Current
  • Assisted guests with luggage to ensure comfortable stay.
  • Provided excellent customer service for enhanced patron satisfaction.
  • Collected waste and recycling materials, promoting eco-friendly practices.
  • Ensured smooth operation by maintaining stock of supplies in work areas.
  • Responded swiftly to requests for porter services from various departments.
  • Kept premises clean and tidy, fostering aesthetically pleasing surroundings.
  • Observed safety regulations during all porter duties, ensuring a secure environment.
  • Handled equipment, chemicals and materials with caution.
  • Coordinated with housekeeping to deliver and collect laundry items for guests.

Kitchen porter

jubliee
Reading, Berkshire
02.2025 - Current
  • Cleaned work surfaces, ensured hygiene standards were met.
  • Removed rubbish, kept bin area clean and orderly.
  • Supported overall restaurant operations through effective teamwork with other staff members.
  • Achieved high levels of organisation with sorting and storing deliveries.
  • Maintained high standards of cleanliness by washing kitchen equipment and utensils.

Hostess

Barchester Healthcare
Wokingham, berkshire
06.2023 - Current
  • Took telephone bookings accurately, reducing chances of double booking or errors.
  • Coordinated efficiently with kitchen staff for timely food preparation.
  • Liaised with event coordinators during special events for seamless execution of duties.
  • Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
  • Maintained a clean entrance area, creating an inviting atmosphere.
  • Updated table status on restaurant management software for accurate tracking.
  • Enhanced guest experience by welcoming patrons warmly upon arrival.
  • Provided excellent customer service to ensure repeat business.
  • Ensured availability of menus by regularly checking inventory and placing orders when necessary.
  • Greeted customers over the phone politely while taking down reservation details accurately.
  • Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
  • Collaborated with the serving staff to streamline service delivery.
  • Handled customer queries and complaints, ensuring satisfaction.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.

Kitchen porter

Hollies care home
Reading, Berkshire
12.2023 - 06.2025
  • Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
  • Achieved high levels of organisation with sorting and storing deliveries.
  • Assisted chefs in food preparation for efficient meal service.
  • Maintained high standards of cleanliness by washing kitchen equipment and utensils.
  • Assisted in stock rotation tasks; maintained accurate inventory count.
  • Supported overall restaurant operations through effective teamwork with other staff members.
  • Cleaned work surfaces, ensured hygiene standards were met.
  • Unloaded deliveries, stored items properly for easy accessibility.
  • Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
  • Removed rubbish, kept bin area clean and orderly.
  • Kept a safe working environment by following all health and safety regulations.
  • Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
  • Consistently adhered to food hygiene regulations whilst dealing with food waste.
  • Operated dishwashing machinery to maintain cleanliness in the kitchen.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Swept and mopped floors at end of shifts to ensure tidy workspace next day.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.

Education

Bachelor of Business Administration -

University Ghana
Ghana
09.2018 - 08.2022

Skills

  • Efficient coordination
  • Proficiency in english
  • Security protocol adherence
  • Efficient loading
  • Handling hazardous materials
  • Safety compliance
  • Customer Service
  • Microsoft Office
  • Waste disposal
  • Safety protocols
  • Inventory organisation
  • Customer service skills
  • Reservations
  • Supply Management
  • Safety policies and procedures
  • Stock replenishment
  • Cleaning techniques
  • Compassionate care
  • Running errands
  • Phone etiquette
  • Stock control
  • Interpersonal communications
  • Efficient multitasking
  • Kitchen portering
  • Catering services portering
  • Hospitality services

Affiliations

  • reading
  • cooking
  • travels

Certification

Level 1 food and safety certificate

Health and safety awareness

Infection control

Control of Substances Hazardous to Health(COSHH)

Languages

English
Proficient (C2)

References

References available upon request.

Timeline

Back of house porter

Jockey Club Catering
07.2025 - Current

Kitchen porter

jubliee
02.2025 - Current

Kitchen porter

Hollies care home
12.2023 - 06.2025

Hostess

Barchester Healthcare
06.2023 - Current

Bachelor of Business Administration -

University Ghana
09.2018 - 08.2022

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Vanessa Aboagyewaah Addo