Vanessa Skinner

• Working alongside ex-LFB colleagues to oversee fire warden operations to ensure a high level of fire safety during football matches at Crystal Palace Football Stadium.
• Delivered exceptional customer service by proactively listening to match goer concerns and answering questions.
• Increased customer satisfaction by resolving issues.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Demonstrated respect and friendliness while assisting colleagues.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Maintained availability for various shifts to support operational needs.
• Successfully delivered on tasks within tight deadlines.
• Carried out day-to-day duties accurately and efficiently.
• Completed duties to deliver on targets with accuracy and efficiency.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Improved efficiency and productivity by acquiring new skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions and select the best decisions.
• Exhibited enthusiasm and motivation while working in a dynamic setting. and enthusiasm in a fast-paced environment.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Overseeing two polling stations at one venue.
• Training and managing polling staff.
• Ensuring health and safety compliance.
• Interacting with and enabling members of the public to vote.
• Providing exemplary customer service.
• Completing all paperwork including the ballot paper account.
• Transporting the ballot box to and from the dedicated venue within the borough.
• Presided over all elections within the borough, ensuring compliance with electoral regulations and facilitating smooth electoral processes.
• Conducted annual canvassing in two local wards, enhancing voter registration and community engagement.
• Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
• Handled sensitive information with discretion and professionalism.
• Maintained high standards of personal conduct, contributing to a positive work environment.

• Working as part of a team of four providing an out of hours on call service to a total of thirty nursing branches nationally.
• Managed covering of shifts from members of staff to ensure staffing continuity to vulnerable service users.
• To respond to queries and emergencies from service users and deal with appropriately.
• Facilitated sale of available shifts for Prestige Nursin through collaboration with clients.
• Identified and pursued opportunities to acquire new clients for the company. for the company when opportunities arose.
• The ability to work well under pressure with the volume of calls and in emergency situations.
• Exhibited resourcefulness by adapting to changing priorities in a dynamic work environment., flexible and able to respond to changing priorities.
• Demonstrated effective communication skills to liaise with service users, clients, and external companies. in order to liaise with service users, clients and external companies.
• Applied strong IT skills to enhance efficiency in Prestige Nursing's online computer package.

Roles undertaken during my thirty-six year career consist of:

• Area HR Assistant
• Payroll Officer
• Finance and IT Officer
• IT Helpdesk Operator
• Fire Safety Officer
• South East Area Community Safety Manager
• London Local Authority Coordinator Centre Volunteer
• Staff Officer to Director of Operations
• Emergency Planning Officer
• LFB Met Ops Operator in the Met Special Operations Room (GT)
• Operational Response Support Officer (on call rota)
• Community Safety Deputy Manager Policies and Projects
• Safeguarding Lead

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

• Ensure that all equality and environmental impact assessments are taken into account and the required risk assessments are conducted when considering any CS initiative.
• Communicated, motivated, and gained support for CS policy development from staff at all levels, provided advice, obtained feedback, and recommended change.
• Monitored CS policy application across the Brigade to evaluate effectiveness and recommended necessary changes.
• Undertake detailed research and analysis from a variety of sources, both internal and external, and formulate comprehensive briefing notes/reports summarising the findings.
• Led projects as directed, represented the Group on working groups and boards, and ensured timely follow-up actions.
• Produced written reports and delivered presentations on post functions to Brigade staff and external organisations.
• Lead and manage the performance and development of direct support staff with the aim of providing a flexible and efficient team that delivers on time against the agreed objectives within the department's workplan.
• Identify and agree personal development needs for direct reports in accordance with agreed policies and practices.
• Assess and select staff against specified assessment criteria to meet organisational need, in accordance with Brigade policies.
• Contributed innovative ideas during strategy meetings that led to business expansion.
• Streamlined administrative functions to enhance efficiency.
• Reduced operational inefficiencies by streamlining workflow processes.
• Managed daily operations for smooth running of the office.
• Conducted performance evaluations, enhancing individual employee development.
• Implemented effective staff training programmes for improved performance.
• Oversaw project execution, ensuring timelines were met efficiently.
• Enforced company policies for a safe and productive work environment.
• Collaborated with the manager to achieve organisational goals.
• Coordinated with different departments, ensuring seamless communication flow.
• Addressed customer complaints promptly, improving customer satisfaction levels.
• Supervised team members for optimal task completion.
• Facilitated staff meetings, leading to improved collaboration.
• Assisted in budget management to control costs effectively.
• Boosted team morale through effective communication and feedback systems.
• Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
• Provided guidance to junior staff, fostering professional growth and development.
• Utilised strategic planning to drive business growth.
• Utilised advanced software tools to automate routine tasks, increasing productivity.
• Achieved higher productivity with rigorous time management strategies.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed targets.
• Designed employee incentives and recognition schemes to achieve team targets.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Organised financial and operational data to help with yearly budgeting and planning.
• Streamlined processes to improve and optimise office operations.
• Maintain an up to date awareness of Brigade policy and Government legislation/initiatives relevant to the nature of the work.
• Carry out the duties of the post in line with agreed policies, in particular those regarding data protection, equalities and health and safety.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Created digital file classification system for company-wide use.

• Presided over all elections within the borough, ensuring compliance with electoral regulations and facilitating smooth electoral processes.
• Conducted annual canvassing in two local wards, enhancing voter registration and community engagement.
• Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
• Handled sensitive information with discretion and professionalism.
• Maintained high standards of personal conduct, contributing to a positive work environment.

• Advised governing body on governance, constitutional and procedural matters, ensuring compliance with new regulations and supporting effective decision-making.
• Provide effective administrative support to the governing body and its committees.
• Ensure the governing body is properly constituted
• Manage information effectively in accordance with legal requirements
• Supported colleagues with administrative tasks to improve collaboration.
• Streamlined communication within teams by efficiently relaying messages, improving coordination and responsiveness.
• Updated company databases regularly for accurate record-keeping.
• Compiled reports to support management's decision-making processes, enhancing clarity and focus on key issues.
• Prepared documentation, ensuring all files were up-to-date and readily available.
• Improved office efficiency by maintaining an organised filing system.
• Took dictation and transcribed words for staff to create records and correspondence.
• Sorted and organised different types of information by document type, personnel or location.
• Arranged filing systems for easy use and retrieval by personnel.
• Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
• Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
• Assisted in customer satisfaction with swift handling of enquiries and complaints.
• Typed up documents at 50 words per minute to achieve daily targets.
• Transcribed or scanned data to create new files.
• Gathered information, created charts and produced reports for staff.
• Wrote professional letters, emails and memoranda for business communication.
• Provided clerking services for LB Sutton, ensuring proper governance procedures were followed.
• Delivered clerking services for LB Croydon, ensuring compliance and support for governance.
• Provided clerking support for Holy Trinity Junior School, aiding governance and decision-making.
• Delivered clerking services for Manor Park Primary School, enhancing governance effectiveness.
• Provided clerking services for Muschamp Primary School, ensuring compliance with regulations.
• Delivered clerking support at SCOLA College, enhancing governance effectiveness.
• Provided clerking support for STEP Academy, enhancing governance and compliance.
• Delivered clerking services for LEO Academy, supporting effective governance and operations.
• Currently I am an Independent Clerk and have clerked for several maintained schools, a faith school, a college and two academies.

• Supported public engagement in local child safety issues, enhancing community understanding of LSCB's child protection work.
• Challenged LSCB on public and youth accessibility of plans and procedures through main Board and relevant work streams.
• Prepare, attend and contribute to 6 LSCB meetings each year.
• Prepared, attended, and contributed to a relevant subgroup or working group of the LSCB each year, attending 4-6 meetings.
• Attended Sutton LSCB and London regional development events to enhance knowledge of child safety practices.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

• Managed shop operations on Sundays, ensuring a smooth customer experience.
• Maximised profits through effective sales strategies and inventory management.
• Ensured accurate cash handling to maintain financial integrity.
• Calculated weekly sales figures to assess performance.
• Coordinated and supported volunteers, fostering a collaborative environment.

• Provided on-call support for five branches during weekend hours and covered weekday evenings when needed.
• Liaised effectively with members, clients, and external companies to ensure timely communication and service delivery.
• The ability to work well under pressure with the volume of calls and in emergency situations.
• Managed responsibilities from home to maintain seamless operations across all branches.
• Completed tasks independently, enhancing support for branch and on-call teams.
• Operated Prestige's online computer package using IT skills to log calls electronically.
• To be resourceful, flexible and able to respond to changing priorities.
• To sell shifts for Prestige with clients on request.
• To re-cover shifts handed back by members.
• To obtain new clients for the company when opportunities arose.