Vanessa Robinson

Led shifts as sole management representative, overseeing operations and ensuring smooth workflow.

Managed stock replenishment, addressed damages, and facilitated service during peak periods.

Resolved customer queries and processed refunds while maintaining high service standards.

• Reported maintenance issues and coordinated compliance with legal requirements, including fire tests and product recalls.
• Acted as keyholder, responsible for opening and closing store securely.
• Developed weekly staff schedules, accommodating holiday requests and preferences.
• Demonstrated initiative and problem-solving skills in fast-paced environments.
• Collaborated effectively within team to achieve operational goals.

• Coordinated with stations for seamless passenger transfers.
• Handled cash transactions securely, reducing financial discrepancies.
• Delivered high-level customer service through attentive listening and effective problem-solving.
• Conducted regular inspections to ensure cleanliness and orderliness of facilities.
• Supported team members, enhancing overall performance and morale.
• Liaised with maintenance teams for prompt resolution of technical issues.
• Provided accurate information on train timings and travel restrictions during peak hours.
• Trained new employees, facilitating swift integration into the team.

• Resolved customer queries to enhance overall journey experience.
• Displayed commendable teamwork and adaptability during staff shortages.
• Coordinated with team members to streamline operations during peak hours.
• Adhered to strict cash handling procedures to ensure security.
• Maintained positive brand image by efficiently resolving complaints.
• Provided outstanding customer service through attentive listening and responsiveness.
• Processed transactions swiftly, significantly reducing queue times.
• Managed cash and card payments securely, upholding financial integrity.