Vanessa Norris

• Unbeaten sales figures in-store.
• Facilitated sales training sessions for improved team performance.
• Built strong relationships with customers, resulting in repeat business and increased sales.
• Conducted market research for better understanding of industry trends.
• Designed and painted original, compelling window and in-store displays.
• Maintained store standards to uphold clean, professional appearances.

• Demonstrated respect, friendliness & willingness to help wherever needed.
• Arrived at work on time & ready to start immediately.
• Assisted clients with daily household tasks including cleaning, laundry, food preparation, de-cluttering & reorganising, basic DIY and errand running.
• Maintained high levels of client satisfaction by providing tailored care that consistently met individual needs.

• Produced high quality, impactful content to strict deadlines & team objectives.
• Presented live craft series, reaching up to 70,000 listeners with Q&A.
• Created visually appealing graphics/photography for online promotional purposes.
• Engaged online communities & influencers, encouraged partnerships for content amplification.
• Responded to audience feedback, fostering diversity, sense of community & brand loyalty.

• Developed, organised & implemented various craft workshops for children/adults of all ages/abilities.
• Planned workshop schedules, prepared materials & booked necessary facilities.
• Developed soft skills by providing support in time-management, problem-solving & effective communication.

• Developed & presented TV craft series "Getting Crafty with Vanessa" for The Mustard Show.
• Awarded 50% increase in viewing time due to natural ability in audience engagement.
• Strong emphasis on recycled materials, reimagining & upcycling.
• Monitored industry trends content to adapt and innovate accordingly.

• Studied & completed MA Textiles from Sept 2012 - Sept 2014.
• Continued professional practise in illustration & crafts.
• Parent Governor at Lionwood Infant School from September 2010 to July 2012.

• Trained new/current employees customer services, maintaining positive attitude, customer satisfaction, business growth and sales.

• Engaged, motivated & inspired students to develop thirst for knowledge.
• Collaborated with lecturers to enhance teaching procedures.
• Encouraged students to develop skills in reflection, critical thinking and analysis.
• Designed assessments & course content.
• Organised educational activities & events to drive learning objectives promoting engagement.
• Monitored students' progress against educational targets, implementing positive interventions.
• Formulated & submitted student progress reports to management.

• Maintained child safety, security & good behaviour during classroom/outdoor activities.
• Supported children within classroom, small groups & 121 basis.
• Worked closely with child suffering from Asperges Syndrome by providing sense of safety & understanding.

Continued my freelance design practise throughout course of my employment with Georges Icke Associates.

• Managed team of fifteen freelancer designers.
• Adapted client ideas into repeat pattern designs for interiors market.
• Organised & conducted interior trend awareness events for freelancers & internal team.
• Increased portfolio sales by 22%.
• Produced digital designs, colourways & room mock-ups using NED Graphics CAD system and Photoshop.

• Undertook CAD course using NED Graphics system.
• Created detailed design layouts & fabric collection concepts for home furnishings, bedding & wall coverings industries.
• Produced surface pattern designs for textiles & home décor.
• Attended industry shows to keep up-to-date on textile trends & innovations.
• Presented textile designs to clients/internal teams, noting feedback to achieve desired effects.

• Met client deadlines through excellent workload planning & prioritisation.
• Produced repeated design layouts & implemented amendments by hand.
• Conducted thorough market research to identify design trends.
• Hand-painted innovative & forward-thinking artwork using wide variety of techniques & colour schemes.