Vanessa Musoke
Summary
Friendly, proactive, and highly organised Office Administrator with experience supporting busy teams and senior leaders in fast-paced creative environments. I enjoy keeping things running smoothly, whether that's managing day-to-day office operations, coordinating diaries and travel, organising events, or being the go-to person for solving problems. Confident working with people at all levels, I pride myself on building positive relationships, staying one step ahead, and creating an efficient, welcoming workplace where both colleagues and clients feel supported.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work history
OFFICE ADMINISTRATOR (Office Management & PA Support)
Martin Brudski Design studio
London
2025.11 - 2026.11
- Managing day-to-day operations of a busy design studio, ensuring the office runs efficiently.
- Leading onboarding process for new starters, including workstation and IT setup, inductions, health & safety training, welcome itineraries, and access arrangements.
- PA support for both Founder and CEO admin duties, assisting with scheduling, meeting coordination, and Ad hoc
- Coordinating offboarding processes, including equipment retrieval, asset reallocation, and systems updates.
- Act as the primary point of contact for IT support, troubleshooting day-to-day issues and liaising with external IT providers to ensure timely resolution.
- Managing software licenses, subscriptions, and renewals, ensuring compliance and cost-effective allocation across the business.
- Coordinating UK and international business travel, including flights, accommodation, itineraries, and travel logistics for associates.
- Processing monthly office and associate expenses, managing supplier invoices, and supporting the Finance team with invoice approvals
- Maintaining accurate employee records and staff contact lists, ensuring company information remains up to date.
- Communicating office-wide updates relating to facilities, maintenance works and operational changes.
- Build and manage relationships with contractors, and building management, coordinating maintenance visits and ensuring service standards are met.
- Attending weekly management meetings, providing updates on facilities, office operations, ongoing projects, and workplace improvements.
- Planning social events, celebrations, such as leaving gifts, maternity gifts, and team events.
SENIOR RECEPTIONIST/ CPD COORDINATOR
Allford Hall Monaghan Morris
London
2022.03 - 2025.09
- Leading and coordinating the day-to-day tasks of the reception team and its function, ensuring everything is running smoothly.
- Creating and managing the weekly shifts, ensuring all areas are covered in any absence.
- Delivering seamless front of house office management, serving as the primary point of contact for clients and guests.
- Developing and updating documents and ensuring all information is relevant, including training plans and practice procedures.
- Processing receipts, managing and coding company invoices, to support financial reporting.
- Organising couriers, travel, and accommodation.
- Arranging refreshments for external meetings and ordering lunches when necessary.
- Organising & coordinating CPD for the practice by managing the yearly schedule and liaising with Directors, internal members and external guests.
- Assisting Document control team with filing all drawings on all large projects by using the internal server systems, also using the file management system and external extranet sites such as Aconex.
SALES ADMINISTRATOR
Carpetright
Purfleet, Thurrock
2021.04 - 2022.03
- Maintain accurate administrative records in line with company Sales Order processing requirements
- Amend purchase orders as required and ensure all relevant departments are updated with changes
- Ensure all un-required orders are cancelled daily
- Update supplier booking forms daily, ensuring prompt onward communication with the warehouse team.
CUSTOMER SERVICE REPRESENTATIVE
T.M. Lewin
London
2020.09 - 2021.03
- Handle incoming customer enquiries in relation to products or ecommerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Initiate the process for ecommerce returns
Education
Bachelor of Arts - 2.1
London Metropolitan University
London 2016.10 - 2019.07
A-Levels - Art and Design - Merit
Havering College
Havering 10 GCSEs - A-C
Eastbrook Secondary School
Dagenham Skills
Soft skills
- Strong interpersonal/ Stakeholder communication
- Excellent time management and organization
- Confident on the phone, great telephone manner
- Ability to work collaboratively and independently
- Multitasking in high-pressure environment
Technical skills
- Fluent in using Photoshop/InDesign/Aconex Asite & 4projects
- Competence in computer software such as Microsoft Packages and Dynamics Excellent
- Great analytical and numerical skills
- Calendar and Travel management
- Event planning & logistics
Timeline
OFFICE ADMINISTRATOR (Office Management & PA Support)
Martin Brudski Design studio
2025.11 - 2026.11
SENIOR RECEPTIONIST/ CPD COORDINATOR
Allford Hall Monaghan Morris
2022.03 - 2025.09
SALES ADMINISTRATOR
Carpetright
2021.04 - 2022.03
CUSTOMER SERVICE REPRESENTATIVE
T.M. Lewin
2020.09 - 2021.03
Bachelor of Arts - 2.1
London Metropolitan University
2016.10 - 2019.07
A-Levels - Art and Design - Merit
Havering College
10 GCSEs - A-C
Eastbrook Secondary School