VANESSA MARQUEZ
Orpington
Summary
Business and Accounting student at Kingston University with over 3 years of customer-focused retail experience. I am an enthusiastic, confident, and responsible individual who thrives both independently and within a team. Passionate about delivering exceptional customer service, building strong customer relationships while maintaining high visual and brand standards, and keeping up with current fashion trends. I bring a positive, proactive attitude to everything I do and thrive in fast-paced, customer-focused environments.
Overview
3
3
years of professional experience
Work history
Customer Assistant
Marks and Spencer
09.2022 - 01.2026
- Assist customers on the shop floor, tills and manage self-checkout tills.
- Assist in store audit count.
- Restocking of products when required.
- Monitoring product end dates and reducing accordingly.
- Changing store product layout.
- Ensuring a visually appealing and well-maintained store environment.
- Created and managed the store's TikTok content to promote products and engage customers.
Intern
Enterprise Mobility
06.2024 - 07.2025
- Completed a 12-month industrial placement as part of a university sandwich degree, gaining hands-on experience in a fast-paced, customer-facing environment.
- Developed strong communication and interpersonal skills by working with a diverse customer base, handling queries, resolving issues, delivering excellent customer service and ensuring satisfaction.
- Collaborated with team members and management to meet performance targets and maintain high service and safety standards
Sales Assistant
Sports Direct
08.2022 - 09.2022
- Engage with customers to meet store sales targets.
- Serve customers at tills and assist on store floor as needed.
- Ensure an orderly store layout by organising and arranging products.
Education
BSc - Business and Accounting
Kingston University
09.2022 -
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Bullers Wood Sixth Form
01.2020 - 01.2022
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Secondary School Name
01.2015 - 01.2020
Skills
- Customer Service and Relationship Building
- Sales and Upselling
- Visual Merchandising Awareness
- Flexible and Adaptable
- Hardworking and Reliable
- Excellent Attention to Detail
- Teamwork and Communication
- Work Well Under Pressure
- Creative Mindset
- Collaborative
- Time Management and Organisational Skills
- Fluent in Spanish
Affiliations
- Regular hiker with an interest in the outdoors.
- Enjoy pottery and canvas painting.
- Play badminton casually in my free time.
- Maintain a consistent gym routine.
References
References available upon request.
Timeline
Intern
Enterprise Mobility
06.2024 - 07.2025
BSc - Business and Accounting
Kingston University
09.2022 -
Customer Assistant
Marks and Spencer
09.2022 - 01.2026
Sales Assistant
Sports Direct
08.2022 - 09.2022
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Bullers Wood Sixth Form
01.2020 - 01.2022
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Secondary School Name
01.2015 - 01.2020