Vanessa Heidenkampf
London
Summary
Multilingual professional fluent in English and German, with strong Spanish communication skills.
Highly skilled and versatile, bringing proven experience across policing, hospitality, event management, and leadership roles.
Accomplished in strong communications, leadership, and interpersonal skills, with the ability to build relationships, work effectively under pressure, and deliver successful results.
Proactive and highly organised, dedicated to maintaining confidentiality and making decisions with integrity.
Adept at critical thinking, problem-solving and ethical judgment, with vast experience in collecting, analysing, and interpreting data.
Proficient in report writing, data analysis, operational management, and team coordination, with strong focus on professionalism, discretion, and consistently delivering high-quality results in dynamic and challenging environments.
Committed to contributing effectively within a team environment and thriving in roles that require liaison capabilities.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Assistant General Ganager
Gordon Ramsay's Bread Street Kitchen & Bar (Union Street Cafe Limited)
London, United Kingdom, 10 Endeavour Square, E20 1JN
2021.06 - Current
- Gordon Ramsay at F1 Garage
- Assisting in the overall management of restaurant operation, ensuring smooth day-to day functioning
- Managing HR and recruitment processes
- Training, supervising, and motivating staff to achieve high performance and maintain excellent customer service standards
- Managing scheduling, payroll, and resource allocation to optimise operational efficiency
- Coordinating with departments to ensure seamless communication and workflow
- Monitoring financial performance, budgets, and cost control measures to support profitability
- Handling gust relations, resolving complaints and ensuring exceptional service experiences
- Conducting performance evaluations and providing training and guidance as required
- Analysing operational data and reports to identify opportunities for improvement and growth
- Ensuring the restaurant abides all applicable laws and adheres to pertinent health and safety regulations
- Supporting senior management in strategic planning and decision-making initiatives
- Assisting in planning, organising and executing events, exclusive hires, promotions, and service initiatives
Police Officer
Riot Police Munich, Free State of Bavaria
Munich, Germany, Roßenheimer Straße 130, 81669
2018.03 - 2018.08
- Operated effectively within a large team of over 100 officers, ensuring coordinated execution of complex police operations
- Participated in a variety of police operations, including football match security, public demonstrations, border control, and routine patrol duties
- Assisted investigations through strategic interviewing and statement-taking of victims, suspects, witnesses, and informants
- Responded promptly to emergency situations, assessing risks and implementing strategies to maintain public order and protect citizens
- Conducted calm and effective negotiations with suspects, successfully diffusing high-pressure and volatile incidents
- Enforced German laws and regulations to safeguard life, property, and public safety
- Produced detailed and accurate crime reports, demonstrating meticulous attention to documentation and legal requirements
- Maintained strict confidentiality by ensuring proper handling and secure storage of case files in line with internal policies
- Applied proven de-escalation and conflict management techniques to defuse potentially volatile situations
- Provided a visible presence in urban areas, deterring crime through proactive on-foot and mobile patrols
- Applied analytical skills to interpret complex information for crime solving
Police Trainee / Police Officer
Police Academy Dachau, Free State of Bavaria
Dachau, Germany, John-F.-Kennedy-Platz 1, 85221
2015.09 - 2018.02
- Completed 2.5 years of comprehensive training at a German police academy, gaining both theoretical and practical expertise in law enforcement
- Acquired in-depth knowledge of German laws, regulations, and citizens rights, forming the foundation for effective policing
- Got trained extensively in police operations, self-defence, firearms handling, and a variety of physical fitness disciplines
- Successfully undertook a four-month internship at a police station in Bavaria, serving as a fully integrated member of the German police force
- Participated in diverse police operations and patrol duties, applying academy training in real-world scenarios
Education
Bachelor of Science - BSc (Hons) Criminology
London South Bank University
London 2019.09 - 2021.07
Bachelor of Arts - BA (Hons) Criminology
Abertay University
Dundee, Dundee City 2018.09 - 2019.08
A-Levels -
Gabelsberger Gymnasium
Mainburg (Germany) 2012.09 - 2015.07
Skills
- Trilingual: English, German and Spanish
- Excellent communication and advanced interpersonal skills
- Self-motivated, highly organised, and reliable
- Team player with experience in liaison roles
- Able to perform well under pressure, maintaining accuracy and professionalism in dynamic environments
- Maintaining discretion and confidentiality with sensitive information
- Strong critical thinking and problem-solving abilities
- Experienced in collecting, analysing, and interpreting data
- Proficient in report writing and preparing clear, comprehensive documentation
- Skilled in managing operations and leading teams with strong organisational capabilities
- Proven event planning and management skills
Languages
English
Fluent
German
Native
Spanish
Intermediate
Internship
OTS SOLICITORS - Aug 2019
Law Firm for family and immigration law (London, UK)
Additional Information
Exchange year in Venezuela, South America (2011 - 2012)
WSET Level 2 (Wine & Spirit Education Trust)
Timeline
Assistant General Ganager
Gordon Ramsay's Bread Street Kitchen & Bar (Union Street Cafe Limited)
2021.06 - Current
Bachelor of Science - BSc (Hons) Criminology
London South Bank University
2019.09 - 2021.07
Bachelor of Arts - BA (Hons) Criminology
Abertay University
2018.09 - 2019.08
Police Officer
Riot Police Munich, Free State of Bavaria
2018.03 - 2018.08
Police Trainee / Police Officer
Police Academy Dachau, Free State of Bavaria
2015.09 - 2018.02
A-Levels -
Gabelsberger Gymnasium
2012.09 - 2015.07