Vanessa De Castro

Directed daily operations for 20 employees across four sites, motivating teams to exceed targets.

Established strong relationships with funders and stakeholders to support organisational goals.

Collaborated with board of directors to set objectives and lead operational initiatives.

Managed financial operations, payroll, and accounting processes using Microsoft Excel and QuickBooks.

Authored and submitted funding bids to secure necessary resources.

Ensured compliance with relevant legislation and regulations throughout the organisation.

Recruited and led senior staff to achieve all key performance indicators for funding reporting.

Maintained regular client contact to address needs and enhance service delivery.

Launched Gateway 4 Women Carlisle, creating a supportive environment for vulnerable women in Cumbria.
Drafted and submitted funding bids to obtain necessary financial resources for operations.
Cultivated relationships with local organisations for enhanced support services availability.
Partnered with agencies like Police, Mental Health, Drug and Alcohol services for holistic care.
Organised activity schedules while leading various group sessions for participants.
Implemented policies, procedures, and referral documents to streamline operations.
Handled all financial transactions including payroll management efficiently.
Directed recruitment and training initiatives as the project scaled.

Administered payroll system to ensure timely payments without errors or delays.

Organised filing systems and maintained records in compliance with legal requirements.

Handled incoming correspondence, facilitating prompt responses and informed decision-making.

Implemented new filing systems to enhance data retrieval efficiency.

Oversaw daily office operations to maintain workflow continuity.

Coordinated staff holiday schedules, minimising disruptions to productivity.

Oversaw management of 17 units of supported accommodation, ensuring operational efficiency.

Coordinated all tenant referrals and completed necessary paperwork.

Supported tenants facing multiple vulnerabilities through tailored assistance.

Managed risk assessments to ensure safety and compliance.

Maintained accurate documentation for all clients.

Collaborated with contractors for property maintenance and improvements.

Processed payroll and managed financial transactions effectively.

Supervised support staff to enhance service delivery.

Provided daily support to all clients accessing Cumbria Gateway.

Facilitated various groups on diverse topics to encourage engagement.

Supported tenants in the supported housing project to enhance wellbeing.

Led an Arts and Crafts group, promoting creativity and social interaction.

Assisted clients in the Charity Shop to develop new skills and confidence.

Networked with other support organisations to foster collaboration and resource sharing.

Ensured high service standards to foster positive customer experiences.

Expanded client base through effective networking strategies.

Developed and nurtured productive client relationships to enhance loyalty.

Delivered exceptional customer care to uphold brand reputation.

Managed small office operations for sales of lodges to holiday parks.

Communicated daily with customers to update on lodge progress.

Ordered materials and internal furnishings based on customer specifications.

Processed financial documents, including payroll for workshop staff.

Produced monthly sales reports for head office review.

Resolved complaints and addressed snagging issues efficiently.

Coordinated transport logistics for lodge delivery to parks.