Vanessa Absolom
Portland,Dorset
Summary
Detail-oriented professional with expertise in bookkeeping, data entry precision, and Microsoft Office suite mastery. Demonstrates exceptional skills in spreadsheets creation, filing and paper management, and email correspondence. Adept at handling customer relations, invoice processing, and payment processing with professional discretion. Career goals include advancing in roles that leverage purchasing support and order processing capabilities while maintaining high standards of telephone etiquette and cash handling.
Overview
39
39
years of professional experience
2
2
years of post-secondary education
Work history
Accounts Clerk / Data entry
Bear Business Ltd
Poundbury, UK
2024.03 - 2025.08
- Digital Accounts Manager/data entry clerk for a small accountancy office
- Accurate data entry of expenses, invoices and emailed data using QuickBooks, Excel and Outlook, to balance month end reports.
- Processing month end HMRC tax returns for the construction and transport industry businesses, using RTI.
- Keeping electronics files of all data.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Client bank account reconciliations.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Increased efficiency of document retrieval with a well-organised filing system.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Hotel Receptionist/ finance
Aqua Hotel
Dorset
2023.10 - 2023.11
- Temporary position working on reception, meeting and greeting customers for check in and out, preparing breakfasts, running the hotel bar facilities, stock control for supplies and laundry.
- Also clearing back logs of outstanding invoices due for payment using Xero accounting.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Resolved guest complaints promptly, maintaining high levels of satisfaction and loyalty.
- Liaised with housekeeping and maintenance teams to ensure guest rooms met quality standards.
- Managed room availability charts to ensure zero overbooking.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Processed payments accurately, guaranteeing smooth transactions for guests.
Purchase Ledger Assistant
MEDISAVE UK LTD
Weymouth
2023.04 - 2023.09
- My work was for Medisave in the purchase ledger department.
- Processed purchase invoices, ensuring accurate coding and compliance with financial procedures.
- Assisted in reconciling supplier statements, identifying discrepancies and resolving issues promptly.
- Worked closely with procurement department for smooth flow of operations.
- Liaised with suppliers to resolve invoice discrepancies.
- Cross-checked incoming invoices against purchase orders, minimising errors.
- Updated and maintained vendor database for efficient record keeping.
- Once processed, I printed bar code labels which were attached to invoices ready for scanning.
- Quitely managed high volumes of financial paperwork and receipts without errors or omissions.
- I also dealt with and resolved supplier email and phone queries.
Insurance Administrator
Rebuild Cost Assessment Ltd
Poundbury
2022.01 - 2022.12
- My role was to process high volume of commercial and residential insurance cover policies.
- My duties included: Accurate data entry.
- Gathering essential information for the completion on the RCA (Reinstatement Cost Assessment) reports, maintain these records.
- Use Dropbox for folder management and workflow.
- Process orders.
- Resolving incoming queries.
- Adhere to all agreed client specific processes and procedures.
- Ensure any complaints are escalated to line manager.
- Reviewed documentation submitted by policyholders to verify accuracy and completeness prior to processing.
- Managed comprehensive assessment of insurance claims to ensure compliance with policies and procedures.
Purchasing Officer / PA to Director
Coda Octopus Martech Ltd
Portland, UK
2020.01 - 2021.12
- Company Overview: a local Engineering Company, who specialise in MOD projects
- I was the Purchasing Officer managing procurement processes to ensure a timely acquisition of goods and services for lead projects.
- Updating build of materials spreadsheets, tracking spreadsheets.
- Recording and tracking of Goods In, including quality control and arranging return of faulty goods.
- Other office duties including meeting guests, arranging meeting rooms, reconciling director’s expenses.
- Analysed market trends to identify potential suppliers and assess pricing strategies.
- Reviewed and processed purchase orders to ensure compliance with established protocols.
- Collaborated with suppliers for timely resolution of issues and disputes.
- Facilitated smooth operations with proactive communication across teams.
- Maintained records accurately to ensure regulatory compliance.
- Ensured order accuracy by closely monitoring the entire purchasing process.
- Tracked orders meticulously, guaranteeing punctual deliveries.
- Managed stock levels to ensure consistent supply of goods and materials.
- Handled return or exchange of defective items swiftly, maintaining quality control standards.
- Identified potential suppliers through market research and networking.
- Enabled accurate cost tracking by maintaining and updating purchase records in the build of materials excel.
- Meet onsite deliveries in Goods In area. check delivery notes against purchase order and inform QC manager.
Sales Ledger Assistant
Agincare UK Ltd
Portland, UK
2017.10 - 2020.01
- Reported to the Financial Director.
- Day-to-day processing of a high volume Invoices for private clients and social service funded clients, through CCG.
- Taking calls from private clients and processing over the phone payments through the company’s banking system.
- Maintained effective relationships with clients, responding promptly to queries and resolving issues.
- Utilised accounting software to track payments, outstanding invoices, and client account histories.
- Trained new staff on sales ledger procedures and best practices to enhance team performance.
- Liaising to resolve queries with other branch assistants and managers across the UK.
- Processing monthly statements of accounts for private clients and county councils.
- Updating all relevant intercompany systems with data on a daily basis.
- Worked on credit control tasks to minimise risk of bad debts.
- Investigated and resolved billing discrepancies leading to increased financial accuracy.
- Prepared monthly statements to ensure timely payment from clients.
- Distributed invoices, answering payee queries and communicating deadlines.
Accounts Payable Clerk and report
ASM Assembly Systems Weymouth Ltd
Weymouth
2016.11 - 2017.09
- Reporting to the Financial Accountant.
- Processed inter-company invoices and payments.
- Collaborated closely with procurement team to ensure purchase orders matched invoices.
- Conducted bank reconciliations regularly for accurate record keeping.
- Prepared detailed expense reports for management review.
- Maintained confidentiality of sensitive financial information.
- Coordinated with purchasing department to validate incoming invoices.
- Reconciled supplier bank accounts to facilitate accurate month-end reporting.
- Controlled employee expenses in line with operating procedures and associated regulations.
- Resources used: Microsoft Office (Excel) together with Lotus Notes; various inter-company financial packages such as Boomerang, Glovia and Neumega.
- Handled filing, photocopying and other administrative duties to help with smooth running of office tasks.
- Maintained records and distribution of Foreign Currencies for inhouse sales team.
Company Secretary (part-time)
Bowfell Publishing Ltd
Weymouth
2007.01 - 2017.01
- Company Secretary for a small online publishing business with global client base.
- Processed the payroll and tax contributions for personal and corporation tax accounts.
- Created and maintained a filing system and produced invoices.
- Ensured timely statutory filings with HMRC on the RTI, resulting in regulatory compliance.
- Processed the Directors expenses on a timely basis.
- Provided printing, photocopying scanning support to colleagues.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
Personal Assistant/Carer
Pro Disability
Poole
2014.12 - 2016.12
- Caring for a client with visual impairment.
- My responsibilities include providing one-to-one assistance, helping her with housework and other errands, and providing transport.
- Provided comprehensive support for daily living activities ensuring comfort and safety.
- Organised transportation.
- Built strong relationships to foster trust and emotional support.
- Offered companionship during social outings, enriched quality of life.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Ensured safety with constant supervision during mobility exercises.
- Handled emergency situations calmly, ensured patient safety at all times.
- Ran personal errands for clients and transported individuals to social gatherings.
- Coordinated social and recreational activities to promote engagement and improve clients' quality of life.
- Managed invoice processing tasks accurately and efficiently.
- Assisted clients with mobility and physical exercises, improving their strength and independence.
- Organised and participated in recreational activities, enhancing clients' social interactions and enjoyment.
Part-Time receptionist
Weymouth and Portland National Sailing Academy
Portland, UK
2016.06 - 2016.11
- Managed front desk operations by greeting visitors and answering incoming calls promptly.
- Coordinated appointment schedules for staff and maintained an efficient calendar system.
- Assisted in maintaining office organisation by filing documents and managing correspondence effectively.
- Maintained tidy and organised front desk, creating inviting atmosphere for guests.
- Welcomed visitors with warm and professional manner.
- Dealt with enquiries promptly for customer satisfaction.
- Provided administrative support to colleagues, enhancing workflow efficiency.
- Admitted guests into buildings to control site access.
- Assisted visitors with completing and submitting Boat Hoist, Camping, Sailing event paperwork.
- Processed incoming and outgoing mail ensuring timely delivery and accurate record-keeping.
- Supported event planning, ensuring seamless execution of company functions.
Key worker in pre-schools
2000.02 - 2003.02
- As a key worker in pre-schools, teaching early learning skills.
Self-employed Body Shop consultant
2000.01 - 2001.02
- Sales representative for a cosmetic company.
Payroll Officer, Insurance Clerk and Bought/Purchase Ledger Clerk
Thames Water Utilities plc
1991.11 - 1997.01
Accounts Administrator
Premier Portfolio
1989.03 - 1991.10
- Company Overview: a mortgage broker
Civil Service Administrative Officer
1986.08 - 1989.03
Education
NVQ Level 2 - Child Care and Support
Reading College
Reading 1999.09 - 2001.09
Skills
- Spreadsheets creation
- Professional discretion
- Customer greeting
- Filing and paper management
- Basic accounting knowledge
- Data entry precision
- Email correspondence
- Correspondence handling
- Bookkeeping expertise
- Purchasing support
- Microsoft office suite mastery
- Cash handling
- Invoice processing
- Customer relations
- Payment Processing
- Order processing
- Telephone etiquette
Timeline
Accounts Clerk / Data entry
Bear Business Ltd
2024.03 - 2025.08
Hotel Receptionist/ finance
Aqua Hotel
2023.10 - 2023.11
Purchase Ledger Assistant
MEDISAVE UK LTD
2023.04 - 2023.09
Insurance Administrator
Rebuild Cost Assessment Ltd
2022.01 - 2022.12
Purchasing Officer / PA to Director
Coda Octopus Martech Ltd
2020.01 - 2021.12
Sales Ledger Assistant
Agincare UK Ltd
2017.10 - 2020.01
Accounts Payable Clerk and report
ASM Assembly Systems Weymouth Ltd
2016.11 - 2017.09
Part-Time receptionist
Weymouth and Portland National Sailing Academy
2016.06 - 2016.11
Personal Assistant/Carer
Pro Disability
2014.12 - 2016.12
Company Secretary (part-time)
Bowfell Publishing Ltd
2007.01 - 2017.01
Key worker in pre-schools
2000.02 - 2003.02
Self-employed Body Shop consultant
2000.01 - 2001.02
NVQ Level 2 - Child Care and Support
Reading College
1999.09 - 2001.09
Payroll Officer, Insurance Clerk and Bought/Purchase Ledger Clerk
Thames Water Utilities plc
1991.11 - 1997.01
Accounts Administrator
Premier Portfolio
1989.03 - 1991.10
Civil Service Administrative Officer
1986.08 - 1989.03