Vanesa Vaiciulyte
Portadown
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity. Reliable, well-versed in strong communication and dedicated to hitting targets and meeting business objectives.
Overview
4
4
years of professional experience
Work History
Customer Relations & Marketing
Rosie's Bakes LTD
Banbridge
10.2023 - Current
- Responsible for updating and maintaining Shopify website, organizing sales and maintaining stock for online sales and administering online orders.
- Recorded and filed cash transactions.
- Organizing and maintaining records within the admin office, providing feedback to director with a view to continuous improvement and best practice.
- Verified invoices against bank transactions to support smooth execution of month-end processes.
- Email Marketing via Klaviyo / Shopfiy Email.
- Delivered outstanding customer service with friendly and efficient manner.
- Managing two business social media accounts daily via Meta Business Suite, Tik-tok, email and live chat.
- Scheduled social media posts optimizing reach.
- Drove website traffic by creative social media content and advertisements.
- Produced photo and video content.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Engaged paid and unpaid opportunities to reach new and target audiences.
- Recruited writers and creators to build content across multiple platforms, building brand reach.
- Handled incoming calls and emails, directing enquiries to appropriate personnel.
- Collaborated with finance teams to reconcile and manage budgetary expenditures.
- Kept appropriate stock levels to match expected demand.
- Replenished stock and processed deliveries to maximise product availability.
Production Operative
Rosie's Bakery
Banbridge
11.2022 - 10.2023
- Managing Stock
- Preparation and packaging of baked goods
- Quality control on labeling and packaging
- Operating Flo-Wrap
- Updating social stories and posts through social media, working with the bakery production team to create appetizing content
- Providing customer feedback to production team to support improvements and new product development
- Supporting team with marketing, including improvements on packaging, marketing stationary and placing orders for marketing material for our sales representatives.
Customer Service Administrator
Hamilton Internet Services
Portadown
08.2022 - 11.2022
- I would be held responsible for advising customers of the appropriate information, this would include providing services and dealing with queries by email and telephone
- I need to maintain a relationship with partners of the company
- My main role would be providing customers with 'Quotes' however other key responsibilities included preparing and organising information in digital form through Excel
- This would include the management of consumer accounts, re-consent forums, data spreadsheets, 'no-quotes', invoices and refund forums
- A job that involves a great eye to fine details and accuracy.
Senior Operator
Almac
Portadown
01.2022 - 06.2022
- Responsible for working within the productions rooms, alongside a team of operators who are responsible for labelling and assembly of patient kits
- I would communicate instruction and information relating to the operation to all operators
- I would inspect each patient kit to a high standard to ensure it has been assembled correctly and is suitable for patient use
- Issuing correct input material and labels into the production room to be able to commence an operation
- Fully understanding and adhering to instructions as detailed in the relevant document and SOP's
- Completing documentation as and when required
- Achieving productions rates as detailed by the productions schedule, and reporting back to productions on daily outputs
- Working with data entry systems such as COSMOs to effectively store data and produce reports for production.
Operator
Almac
Portadown
08.2021 - 01.2022
- Assembling patient kits within the production room
- Adhering to instructions given about specific operations
- Following SOP's within the production area
- Cleaning and clearing production rooms whilst following SOP and GMP procedures
- Working alongside other operators.
Outbound Customer Advisor
Sitel
11.2020 - 08.2021
- Supporting the NHS with Test&Trace
- Outbound calls to the public
- Following out extensive training in customer care
- Being capable of personalising the service to the needs and circumstance of each contact.
Education
GCSEs -
St. Josephs High School Crossmaglen
Skills
- Excel proficiency
- Customer Service
- Records management
- Product knowledge
- Acquiring clients
- Teamwork and collaboration
- Expense reporting
- Flexible schedule
- Social media content creation
- Microsoft Office
- Order processing
- SEO
- Sales data analysis
- Digital marketing
- Invoicing and billing
References
Available upon request
Languages
Lithuanian
Upper intermediate
Timeline
Customer Relations & Marketing
Rosie's Bakes LTD
10.2023 - Current
Production Operative
Rosie's Bakery
11.2022 - 10.2023
Customer Service Administrator
Hamilton Internet Services
08.2022 - 11.2022
Senior Operator
Almac
01.2022 - 06.2022
Operator
Almac
08.2021 - 01.2022
Outbound Customer Advisor
Sitel
11.2020 - 08.2021
GCSEs -
St. Josephs High School Crossmaglen
Similar Profiles
Andrew BakesAndrew Bakes
Babysitter at Erica Taa Bakes, Sione Taa BakesBabysitter at Erica Taa Bakes, Sione Taa Bakes
Deepa ShimogaDeepa Shimoga
Cake Baker and Artist at Self- Employed (Dips Bakes) FB - Dip Bakes, IG - Dips_BakesCake Baker and Artist at Self- Employed (Dips Bakes) FB - Dip Bakes, IG - Dips_Bakes
Charles SmithCharles Smith
Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)
RASTISLAV FUNARASTISLAV FUNA
Senior Line Leader at Gilfresh ProduceSenior Line Leader at Gilfresh Produce
Nived Olancheri VeeduNived Olancheri Veedu
Assembly operative at StafflineAssembly operative at Staffline