Vanesa Klovaite
POOLSBROOK,United Kingdom
Summary
Results-driven professional with extensive experience in customer service and sales, specialising in relationship management and complaint resolution. Excels in leading teams to meet objectives while enhancing customer satisfaction through effective problem-solving. Experienced in retail operations and administrative support, leveraging Microsoft Office and call centre expertise to drive strategic upselling and operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Customer care representative
IGLU CRUISE
HOMEWORKER
2025.04 - Current
- Fostered trust and loyalty through honest communication with customers.
- Facilitated seamless communication between management and customers.
- Handled sensitive information confidentially to protect customer privacy rights.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Delivered exceptional service with timely responses to queries.
- Prioritised tasks to meet and exceed company objectives and goals.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Navigated multiple software systems proficiently, enhancing task completion speed.
Sales advisor
Iglu Cruise
2025.04 - 2025.11
- Provide exceptional customer service to customers enquiring about cruise holidays.
- Assist customers throughout the booking journey and provide tailored recommendations.
- Handle customer enquiries via telephone and email.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Support sales targets through excellent product knowledge and customer engagement.
- Build lasting customer relationships and deliver positive customer experiences.
Team Support Manager
Marks & Spencer
Nottingham
2024.06 - 2025.04
- Delivered excellent customer service in a busy retail environment.
- Maintained high standards of stock availability and store presentation.
- Supported operational tasks and team objectives.
- Nottingham Store
- Led performance reviews, identified areas for improvement.
- Fostered a positive work environment with regular team-building activities.
- Delegated tasks efficiently to maximise productivity.
- Developed accurate sales forecasts for improved strategic planning.
- Maintained inventory control, reduced stock shortages.
Customer Assistant
Marks & Spencer
2017.11 - 2024.06
- Delivered outstanding customer service and supported daily store operations.
- Assisted with stock replenishment, merchandising, and delivery processing.
- Built strong working relationships with customers and colleagues.
- Springfields Outlet
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations complied within work premises at all times.
- Improved customer relations by promptly addressing queries and concerns.
- Increased sales through suggestive selling techniques.
Team Support Manager
Springfields Outlet
2023.12 - 2023.12
- Supported management with team coordination and operational delivery.
- Delegated tasks and helped colleagues achieve daily objectives.
- Maintained excellent service standards during peak trading periods.
- Christmas
Education
BA (Hons) - International Business Studies
Sheffield Hallam University
SheffildBTEC - Business, Art, Sport
Bourne Academy
Bourne, LincolnshireSkills
- Customer Service Excellence
- Sales & Upselling
- Complaint Resolution
- Relationship Building
- Call centre support
- Retail Operations
- Time Management
- Problem Solving
- Team leadership
- Administrative Support
- Microsoft Office
- Business Awareness
- Working to Targets
- Communication Skills
Personal Information
Availability: Available upon request.
Certification
Full UK Driving Licence (Passed January 2023)
References
Available upon request.
Additional information
- Full UK Driving Licence
- Degree educated in International Business Studies
- Strong commercial awareness and customer-focused approach
- Leadership experience through Team Support Manager roles
- Experienced in retail, sales, customer care, and travel sectors
- Adaptable, organised, and confident working in fast-paced environments
Timeline
Customer care representative
IGLU CRUISE
2025.04 - Current
Sales advisor
Iglu Cruise
2025.04 - 2025.11
Team Support Manager
Marks & Spencer
2024.06 - 2025.04
Team Support Manager
Springfields Outlet
2023.12 - 2023.12
Customer Assistant
Marks & Spencer
2017.11 - 2024.06
BA (Hons) - International Business Studies
Sheffield Hallam University
BTEC - Business, Art, Sport
Bourne Academy